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The role incumbent, as an individual contributor assigned to a specific geography, is responsible to plan, commission and monitor activities to ensure the successful completion of assigned primary market research projects. He/she/They have to be the bridge across all project EW and suppliers, manage project schedule, ensure delivery while monitoring financial parameters.
Job Responsibility:
Plan, commission and monitor activities to ensure the successful completion of assigned primary market research projects
Be the bridge across all project EW and suppliers, manage project schedule, ensure delivery while monitoring financial parameters
Understand end-to-end project life cycle
Ensure delivery of a complete project to the geography from inception to completion with minimal guidance
Proactively list all the relevant internal and external information that will be required for the project design/setup and alert local account team to these needs
Source quotes from external suppliers, where appropriate, always ensuring that the best cost and timing has been given and work with the client service team for all necessary approvals
Commission all internal and external stakeholders
Produce the project plan and relevant timelines. Ensure that all stakeholders have access/are notified of timelines
Coordinate with the production teams and clients (CS/in-market team for seamless project execution
Execute project plans to ensure timely and accurate delivery of outcomes in alignment with the agreed design, timeline, and budget
Accountable for quality control throughout the entire project, from inputs to deliverables (in questionnaires, scripts,) code frames, , meeting specifications
Responsible for script checking, including translated scripts, before sharing with the client
Independently manage client communication. Establish a primary point of contact with stakeholders and nurture relationships
Proactively foster stronger relationships between Client Service, local teams, and technical teams
Lead or participate in kick-off meetings, review meetings, regular status calls, and consistently provide project status updates, address queries, and offer support and guidance to all relevant teams
Log and document all feedback, accurately by the set deadline, adhering to process protocols and conventions
Inform all stakeholders of project status especially with respect to scope, time and cost (estimated vs actual), along with progress
Troubleshoot and resolve queries from various stakeholders while supporting Project lead for root cause analysis (RCA) and action steps
Deliver to defined performance metrics and competencies
Comply with defined processes and guidelines as per ISO manual
Interact with Stakeholders across functions within the cluster / country team
Adhere to defined work practices viz. Time Sheets, work status, responsiveness to queries, escalation to line manager
Any other task as provided by the Manager or the organization at any time
Requirements:
Graduate of any 4 years course or Bachelor’s degree in Business, Communication, Management or any other related course
With at least 1-2 years of working experience in Market Research and Project Management
Excellent verbal and written communication skills
With organizational skills, data-oriented, and keen on details
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