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Project Liaison Officer - Housing

United Kingdom, Barnsley Employment contract 31537.00 - 34434.00 GBP / Year · Job Posted April 12, 2026
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Job Description

At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our ‘3 Cs’ values - Customer first, Can do, and Curious - we are committed to delivering high-quality services that put people at the heart of everything we do. We are now looking for a Project Liaison Officer to join us on a permanent, full-time basis, working 37 hours per week.

Job Responsibility

  • Support the delivery of our investment and regeneration projects across Barnsley
  • Provide a proactive, customer-focused liaison service to residents throughout each stage of works
  • Act as a key on-site presence, engaging directly with residents through home visits, consultations and ongoing support
  • Ensure residents are informed, prepared and supported before, during and after works
  • Identify and resolve issues, including repairs and vulnerability concerns
  • Contribute to the coordination and delivery of projects, helping to keep them on track
  • Conduct tenant inductions, follow-up visits and post-work assessments
  • Build strong relationships with internal teams, contractors and partners
  • Prepare and present reports to senior officers, members and partners

Requirements

  • Experience working in a customer-focused environment dealing with the public
  • Ability to develop effective working relationships with partners, contractors, consultants, staff and customers
  • Ability to accurately prepare and present information concisely and clearly
  • A positive, flexible approach to team working
  • An NVQ Level 3 and/or equivalent qualifications or proven extensive experience
  • This post requires a Basic Criminal Record Check

What we offer

  • Agile working packages
  • Excellent pension scheme
  • Discounted gym membership
  • Health & wellbeing checks
  • Fantastic training and development opportunities
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