Project Leader, IKEA

IKEA

Location:
South Korea, Gwangmyeong

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Project Leader (Payment & Checkout) position at IKEA Korea involves leading the optimization of payment and checkout processes, managing vendors, facilitating training, and collaborating with internal and external stakeholders to enhance customer experience and multichannel integration.

Job Responsibility:

Identify Payment and Checkout development opportunities, based on local market relevance and customer needs
Manage local vendors where applicable to ensure sustainable vendor relations and minimize costs
Ensure and facilitate trainings in checkout routines, co-worker attitude, tools, legal compliance, security in par with best practice
Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
Secure the integrated multichannel conversion and CX (Customer Experience) of payments and checkout in order to contribute to the business goals
Measure conversion and customer satisfaction in payment and checkout to ensure performance excellence throughout the year
Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA
Actively collaborate with and incorporate input from Risk & Compliance, Finance, Country IT/Digital, Market Support, Selling, HF&RD (Home Furnishing & Retail Design), Recovery & Quality, Property & Expansion and Customer in order to secure business goals and objectives

Requirements:

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs
Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Broad knowledge of how to optimise the customer experience across payments and checkout
Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Broad knowledge of payment methodologies, compliances and industry standards
Formal qualifications in Marketing, Sales, Business/Finance or equivalent
Minimum 5 years of experience in Payments, Customer Experience/support or similar and delivering results
Minimum 5 years of experiences in payments or customer experience operations
Minimum 5 years of experience in leading and influencing co-workers
Experience from retail, preferably home furnishing sector
Experience in planning, driving output and measuring performance (business)

Additional Information:

Job Posted:
July 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Project Leader