Project Leader - Centro de Apoio ao Cliente, IKEA

IKEA

Location:
Portugal, Frielas/Loures

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

If someone’s the spider in the web, that’s us! We work across functions with different teams, stakeholders and partners on all sides and bring out the best of everyone involved – while meeting deadlines and budgets. We don’t mean to brag, but our planning skills are celebrated. In our team we support each other to ensure that all projects are delivered with high quality. And of course, we have a lot of fun along the way!

Job Responsibility:

Ensure coming and on-going implementations and initiatives are communicated to all relevant stakeholders in a clear way, thus securing common expectations and co-worker engagement
Drive and execute complex local projects implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the co-workers for success
Maintain, update and manage change in relevant digital tools in order to secure functions are always up to date
Manage dependencies and interfaces between projects and the running business to ensure common expectations
Provide global digital team with change requests to improve and optimize product functionality in order to ensure digital tools are fit for purpose and optimized for country needs
Validate and prioritise local improvement needs in order to initiate co-creation of scope for local change projects not covered in the global roadmap
Ensure close collaboration with all parts, both on group and country in order to capture input on improvements needs

Requirements:

Formal qualifications in change management and project management (Six Sigma)
Minimum 3 years of experience within process development or business development
Experience of working in or with multiple channels e.g. retail, contact centre, digital/self-service
Fluent in English and local language
Ability to scope, plan and execute major implementation efforts by prioritizing and making decisions with speed and simplicity
Strong leadership skills with ability to build, lead, inspire and empower cross-functional high performing project teams
Excellent written and verbal communication and storytelling skills for a wide range of levels and audiences, including senior business leaders
Technical understanding combined with business sense to be able to translate operational digital tool enhancements into actionable solutions

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Project Leader - Centro de Apoio ao Cliente