Project Lead, Strategy & Transformation, Advisors and Consulting Services Job at Mastercard (Budapest)

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Senior Consultant, Advisors & Consulting Services, Strategy & Transformation

Services is a key differentiator for Mastercard, providing cutting-edge services...

Location

Serbia , Belgrade

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in management consulting, corporate strategy, internal bank consulting (at least 5 years relevant prior work experience)
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in Serbian, English
Eligibility to work in Serbia, as well as apply for travel visas as required by travel needs

Job Responsibility

Manage deliverable development and workstreams on projects across a range of industries and problem statements
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime

Project Manager, Strategy & Transformation, Advisors and Consulting Services

Our Advisors & Consulting Services team combines traditional management consulti...

Location

Austria , Vienna

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with 3+ years of full time work experience in consulting, corporate strategy, business intelligence, business line management, or financial product management
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Experience managing tasks or workstreams in a collaborative team environment with third parties
Ability to communicate effectively in English and German
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Ability to travel to client sites on a semi-regular basis

Job Responsibility

Manage deliverable development and workstreams on projects across a range of industries and problem statements
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime

Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

The Advisors & Consulting Services group has five specializations: Strategy & Tr...

Location

Serbia , Belgrade

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in management consulting, corporate strategy, internal bank consulting (at least 5 years relevant prior work experience)
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in Serbian, English. Fluency in additional European language is a plus)
Eligibility to work in Serbia, as well as apply for travel visas as required by travel needs

Job Responsibility

Manage deliverable development and workstreams on projects across a range of industries and problem statements
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime

Consultant, Advisors & Consulting Services - Strategy & Transformation

Our Advisors & Consulting Services team combines traditional management consulti...

Location

Greece , Athens

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
Relevant client or internal stakeholder management experience
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Job Responsibility

Provide creative input on projects across a range of industries and problem statements
Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
Lead internal and client meetings, and contribute to project management
Contribute to the firm's intellectual capital
Receive mentorship from consulting leaders for professional growth and development

Fulltime

Consultant, Strategy & Transformation, Advisors & Consulting Services

Our Advisors & Consulting Services team combines traditional management consulti...

Location

Switzerland , Zürich

Salary:

Not provided

Mastercard

Expiration Date

May 30, 2026

Requirements

Undergraduate degree with 1+ years of full-time work experience in consulting, corporate strategy, business intelligence, business line management, or financial product management
Relevant client or internal stakeholder management experience
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and German is a must
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Job Responsibility

Provide creative input on projects across a range of industries and problem statements
Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
Independently identify issues in defined areas of analysis
structure and synthesize own analysis to highlight relevant findings
Lead internal and client meetings, and contribute to project management
Contribute to the firm's intellectual capital
Receive mentorship from consulting leaders for professional growth and development

Fulltime

New

Service Design Principal

The Service Design Principal is our most senior service design individual contri...

Location

United Kingdom , London; Bristol

Salary:

Not provided

Plusnet

Expiration Date

March 10, 2026

Requirements

Outstanding stakeholder management and facilitation skills, able to influence from the C-suite down
Proactive, forward-leaning stance, taking the initiative to structure programmes of work and drive accountability
Deep service design expertise with extensive experience delivering large-scale, complex services in corporate or public sector environments
Experience operating as a trusted advisor to senior executives, influencing strategy and investment decisions
Demonstrable ability to lead multiple teams or programmes simultaneously and to manage design at portfolio level
Highly skilled in facilitation, systems thinking, storytelling, and sense-making across diverse stakeholder groups
Strong understanding of organisational change, operations, and technology, and how these intersect with service design
Experience establishing or maturing service design practices or communities of practice in large organisations or leading consultancies
Comfortable with ambiguity, able to frame problems, create structure, and guide others through uncertainty
Extensive experience across service design, strategy setting, and leading transformation

Job Responsibility

Take full accountability for the service design vision and strategy for a portfolio, domain, or major client account, aligning it to organisational goals
Define, structure, and drive ambitious missions to deliver measurable value, proactively creating accountability for results and building momentum behind change across programs
Lead the design of complex, cross-channel journeys that span multiple products, business units, and operational systems,working with Product Design Leads to ensure seamless customer journeys
Partner with CX Office, senior executives and stakeholders at all levels to define problem spaces, prioritise opportunities, and shape roadmaps for service transformation
Work across all silos to facilitate the creation of joined-up omnichannel experiences that drive significant channel shift towards digital and self-serve
Provide expert, straight-talking guidance, critique, and direction to project teams, ensuring quality and coherence of service experiences
Develop and evolve frameworks, methods, and standards for service design, ensuring adoption across teams
Collaborate with the Service Design Lead to build and nurture a strong service design community, mentoring to create service design excellence and contributing to hiring and resource planning
Represent service design in key governance forums, steering groups, and external events
Drive outcome-based practice by defining key service metrics, framing hypotheses, and embedding continuous improvement loops

What we offer

15% on target bonus
Health Care
Car Allowance
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities

Fulltime

!

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Project Lead, Strategy & Transformation, Advisors and Consulting Services

Mastercard

Location:
Hungary , Budapest

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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March 04, 2026