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Project Lead(Capacity Planner)

China, Shanghai · Job Posted May 14, 2026
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Job Description

This role combines routine responsibilities in Customer Service (CS) product service cost management and capacity planning with project management activities as an individual contributor. The position plays a key role in analyzing product service cost and business capacity planning, improving operational processes, and delivering projects that support operational excellence within the CS organization.

Job Responsibility

  • Maintain and update CS cost datasets on a daily basis.
  • Analyze cost data based on key drivers such as labor, parts, and other factors.
  • Prepare cost performance analysis reports.
  • Provide actionable cost insights to key stakeholders to support operational improvements.
  • Respond promptly and accurately to cost‑related inquiries from local and global stakeholders.
  • Analyze CS business demand and perform capacity planning activities.
  • Calculate and plan the headcount (HC) budget.
  • Propose and align headcount allocation with key stakeholders.
  • Communicate with senior management using logical, data‑driven insights and clear storytelling.
  • Improve planning processes and procedures in collaboration with local and global partners.
  • Manage mono‑disciplinary stand‑alone projects or lead sub‑projects.
  • Coordinate short‑term to mid‑term project or change implementation within established organizational procedures and standards.
  • Deliver projects related to service cost reduction, business planning improvement, efficiency improvement, or continuous process enhancement.
  • Evaluate project feasibility, define the project management plan, develop implementation plans, and execute them with high‑quality deliverables.
  • Apply industry‑standard project management practices and provide leadership to others involved in the project.

Requirements

  • Bachelor's degree or above, with a Master's degree preferred. Majors in engineering, finance, management, or related fields.
  • More than 3 years of working experience in equipment and service cost analysis, reduction and optimization, or business capacity planning roles.
  • Experience in the semiconductor industry is preferred.
  • Possesses full life-cycle project management capabilities, with proven experience in successful project implementation and delivery.
  • Strong data & analytical skills, logical thinking and structural problem solving capabilities.
  • Good at different type of reporting and business intelligence tooling such as Excel, Power BI, Spotfire, etc.
  • Strong knowledge of cost structure, driving factors, data modeling and or capacity planning.
  • Professional Project & Change Management competency with excellent business acumen, stakeholder management, process standardization, and internal & external communication.
  • Fluency in both English and Chinese.

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