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Lead end-to-end delivery of complex, high-impact customer programs across the full lifecycle, from envisioning through planning, execution, and closure
Drive successful delivery outcomes by securing resources, managing risks, resolving escalations, and ensuring accountability for scope, schedule, budget, and quality
Partner with Sales to support deal setup, contract execution, compliance, and financial governance from approval through invoicing and closure
Build and maintain trusted relationships with senior customer and internal stakeholders, including C-suite executives, serving as a strategic advisor and voice of the customer
Guide program planning across large, multi-workstream initiatives, including resource allocation, dependency management, change control, and governance rhythms
Oversee delivery performance, financial health, forecasting, and consumption acceleration to support customer value realization and business growth
Lead pre-sales and proposal activities for complex engagements, shaping statements of work, delivery approaches, risk assessments, and value propositions
Champion intellectual property reuse and creation, driving standardization of delivery artifacts and continuous improvement practices
Ensure compliance with contractual, privacy, and confidentiality requirements, promoting best practices across teams and regions
Drive closure activities, capture lessons learned, and contribute to readiness, knowledge sharing, and capability building across the organization
Embody Microsoft’s culture and values in all interactions
Requirements:
Bachelor’s degree in a related field and 7+ years of project or program management experience, or equivalent practical experience
Experience leading complex technology delivery programs and cross-functional teams
Experience engaging senior customer stakeholders and managing executive-level communications
Experience delivering customer and business outcomes with accountability for quality, risk, and financial performance
Working knowledge of cloud technologies, including Azure and AI-enabled solutions.
Nice to have:
Experience leading large-scale, complex transformational programs with direct, partner, and matrixed teams
Experience in financial management, forecasting, and portfolio-level budget ownership
Project or program management certifications (PMP, PgMP, or equivalent) and/or Agile certifications
Experience shaping pre-sales engagements, delivery approaches, and commercial proposals
Experience driving enterprise cloud and AI adoption, and managing programs with a focus on security, data privacy, or compliance.