Job Description:
Lead end-to-end delivery of complex, high-impact customer programs across the full lifecycle, from envisioning through planning, execution, and closure. Drive successful delivery outcomes by securing resources, managing risks, resolving escalations, and ensuring accountability for scope, schedule, budget, and quality. Partner with Sales to support deal setup, contract execution, compliance, and financial governance from approval through invoicing and closure. Build and maintain trusted relationships with senior customer and internal stakeholders, including C-suite executives, serving as a strategic advisor and voice of the customer. Guide program planning across large, multi-workstream initiatives, including resource allocation, dependency management, change control, and governance rhythms. Oversee delivery performance, financial health, forecasting, and consumption acceleration to support customer value realization and business growth. Lead pre-sales and proposal activities for complex engagements, shaping statements of work, delivery approaches, risk assessments, and value propositions. Champion intellectual property reuse and creation, driving standardization of delivery artifacts and continuous improvement practices. Ensure compliance with contractual, privacy, and confidentiality requirements, promoting best practices across teams and regions. Drive closure activities, capture lessons learned, and contribute to readiness, knowledge sharing, and capability building across the organization. Embody Microsoft’s culture and values in all interactions.
