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The Project Coordinator is responsible for daily defining, planning, services contracting, and scheduling activities for moderately complex software implementation projects in accordance to established specifications and standards. Works very closely with the project management team on the prerequisite phases of the implementation process before handoff to the Project Manager and Implementation Resource(s). Customer care interaction for pre-project tasks, post training follow-ups, and project close out processes. Supports departmental goals and initiatives with administrative tasks and reporting. This position is a part of the fast paced consulting group with a high volume of email and phone interaction.
Job Responsibility:
Contract Administration of New agreements, Project Change Requests, etc.
Critical and primary point of contact in beginning phases of the project life cycle
Effective and timely interaction and communication with clients, and drive your team to accomplish tasks on schedule and on budget
Establish, promote, and maintain departmental procedures that support project management standards and guidelines, as defined by the Director of Professional Services
Eagerness to learn technical concepts, no requirement to become the technical subject matter expert
Monitor performance of team resources with respect to time tracking against projects
Effective and timely interaction and communication with internal clients throughout all levels of the organization
Provide escalation management
Weekly and monthly reporting responsibilities
Negotiate with Department Managers
0-10% travel
Requirements:
Minimum of 2 years of experience in project coordination (software/IT experience a plus)
Bachelor’s degree preferred, or equivalent experience plus professional certification desirable
Strong planning, organizational and problem solving skills
Strong verbal and written communication skills
Demonstrate competence in program planning, scheduling, and management of multiple, concurrent programs in geographically dispersed locations is essential
Demonstrate pro-active, results-driven team approach
Proficiency in Outlook, Excel, Word, and PowerPoint
Proficient typing skills
Highly motivated self-starter with ability to work autonomously with executives, managers, and individual contributors at all levels