Project Coordinator

• Coordinate service scheduling activities and provide day-to-day dispatch support to help technicians and field personnel stay on track
• Review service documentation on a routine basis, confirm accuracy, and prepare records for timely system entry and reporting
• Maintain a strong working knowledge of the company's service territory to support efficient routing and operational planning
• Arrange for the sourcing, purchasing, and distribution of equipment and specialty tools based on project and service demands
• Track assigned tools by vehicle or team member to help maintain accountability and readiness across the field organization
• Work closely with managers, office staff, and field teams to address issues quickly, improve coordination, and support profitable operations
• Escalate customer concerns and personnel-related issues promptly to leadership while assisting with timely follow-up and resolution
• Apply knowledge of labor agreement requirements when coordinating assignments to ensure work is aligned with applicable guidelines
• Participate in job-related training and maintain familiarity with service procedures, operating practices, and mechanical equipment usage

• Experience in customer service, service coordination, dispatch support, or a related operational role
• Ability to communicate professionally with customers, technicians, managers, and internal support teams
• Strong organizational skills with the ability to manage multiple priorities, records, and follow-up tasks accurately
• Working knowledge of Windows-based computer systems and comfort using standard office and service-related software
• Understanding of tools, equipment, and basic mechanical systems used in a construction or contractor environment
• Ability to respond to issues with urgency, sound judgment, and a customer-focused approach
• Experience in call center customer service or high-volume service environments is preferred

Experience in call center customer service or high-volume service environments is preferred

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Free online training