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Candyspace are tried and tested digital product experts, creating apps, websites and digital products for ambitious, results-focused organisations investing in growth, including some of the best-known brands in the UK and beyond. Working at Candyspace is about building products that people love. We all work hard to define the sweetspot between customers' needs and the demands of the businesses who employ us. And by building products that they all love, we love those products too. To do this you will be a part of a diverse and inclusive team of like-minded people, ambitious for themselves and passionate about what they do. You will work on exciting and challenging projects. We are seeking a Project Coordinator to join our Delivery team and work primarily across a key account, while also gaining exposure to other Candyspace clients where capacity allows. The Project Coordinator will be responsible for ensuring the smooth delivery of design projects on behalf of our client. Candyspace’s remit is to manage, improve, and optimise the efficiency of their operations, enabling the Design Team to rapidly scale and iterate design activities across multiple teams within the client organisation. From scoping and ideation through the project lifecycle, you will be a trusted partner to our clients, continually adding value by: Problem-solving and removing delivery bottlenecks; Introducing process improvements and automation initiatives where possible; Demonstrating a strong grasp of product processes and client objectives
Job Responsibility:
Ensure smooth delivery of design projects
Manage, improve, and optimise the efficiency of operations
Take ownership across various workstreams
Ensure clear and proactive communication between all parties
Ensure efficient resource allocation and workload management
Ensure adherence to deadlines and release plans
Ensure accurate tracking of requirements, risks, and dependencies in JIRA
Ensure consistent delivery quality in line with client expectations
Work closely with designers, delivery management and client stakeholders
Maintain a streamlined design process
Ensure all requirements are prioritised
Ensure risks are documented with clear mitigation plans
Ensure project boards remain up to date and actionable
Manage project timelines, client relationships and resources to ensure project completion on time and within budget
Facilitate communication between team members, stakeholders, and clients
Track project progress and identify potential roadblocks or delays, proactively implementing solutions
Oversee and track design-related customer support requests
Manage design contributions from other product teams
Maintain and update project documentation, including meeting minutes, action items, and status reports (monthly and quarterly)
Coordinate design critique sessions, governance sessions and approval processes
Manage and update the design project pipeline dashboard
Collaborate with the responsible stakeholders to produce quarterly reports for presentation to senior client stakeholders
Provide second-level support for design tools (Figma and Stark)
Track Figma user licences and ensure adherence to budget limitations
Prepare bi-weekly project status updates
Track and report on key performance indicators (KPIs) such as time to respond and time to resolve
Requirements:
Proven experience in coordinating and delivering projects, ideally in a fast-paced, multi-stakeholder environment
Organisational discipline
Communication skills
Problem-solving mindset
Strong organisational and time management skills
Excellent attention to detail and ability to anticipate potential blockers
Confident communicator, able to bridge the gap between technical and non-technical stakeholders
Proactive problem-solver with a focus on efficiency and optimisation
Comfortable working under pressure while maintaining quality
Skilled in using project management tools (JIRA experience is essential)