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We are seeking a results-driven and detail-oriented professional to take responsibility for the training and quality assurance functions of our project team. The successful candidate will be accountable for the design, implementation, and continuous improvement of training programs and quality management systems, ensuring the team achieves sustainable performance excellence.
Job Responsibility:
Develop and implement structured training plans in alignment with customer-provided materials
Design and prepare training courseware, tools, and resources to ensure effective delivery
Facilitate training programs that drive stable performance and enhanced service quality
Establish and maintain comprehensive training documentation and adopt appropriate methodologies tailored to content and objectives
Contribute to the development and management of an internal trainer team
Formulate and oversee quality management approaches to address and mitigate project-related quality concerns
Collect, analyze, and report on quality performance data, providing actionable insights to support informed decision-making
Conduct issue analysis, implement corrective actions, and drive continuous improvement initiatives to reduce recurring quality issues
Support the development and management of an internal quality assurance team
Requirements:
Proven expertise in at least one specialization area, either Training or Quality Assurance
Advanced analytical skills with strong proficiency in Microsoft Office applications, particularly Excel
Excellent command of the English language, with fluency in reading, listening, and speaking
Ability to work independently while exercising sound judgment and accountability
Strong logical reasoning, keen attention to detail, and a proactive, results-driven work ethic
Willing to work on shifting schedules
Willing to be assigned in Imus or Bacoor City, Cavite
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