Project Coordinator Job at MyTennisLessons (Krakow)

Project Coordinator

MyTennisLessons

Location:
Poland , Krakow

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

8500.00 - 10000.00 PLN / Month

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Job Description:

As a Project Coordinator, you will lead and manage projects that drive operational improvements, enhance Client Experience processes, and ensure smooth execution of new strategies. You will collaborate with cross-functional teams - including client experience, Product, and training - to implement scalable solutions that optimize workflows and improve overall customer experience. You will be expected to manage timelines, ensure stakeholder alignment, mitigate risks, and measure the success of initiatives.

Job Responsibility:

Lead end-to-end project execution for all initiatives impacting the client experience organization, ensuring timely delivery
Define project scope, timelines, and deliverables, aligning with business objectives
Develop and maintain project documentation, including roadmaps, status reports, and risk assessments
Track and report on key project KPIs, such as milestone adherence, process adoption, and efficiency improvements
Identify and implement process enhancements to improve Client Experience efficiency and customer resolution times
Work closely with leadership team to analyze pain points and develop scalable solutions
Ensure new processes align with SpotOn’s core values of agility, ownership, and collaboration
Partner with Client Experience, Product, Engineering teams to drive alignment on project goals
Facilitate cross-functional meetings to communicate progress, gather feedback, and address challenges
Develop and execute training and communication plans to ensure smooth adoption of process changes
Act as a bridge between main stakeholders and internal SpotOn departments
Proactively identify project risks and develop mitigation strategies
Establish feedback loops to continuously refine processes based on stakeholder input

Requirements:

3+ years of management experience, preferably in Customer Experience environment
Willing to come into our Kraków office 3 times per week
Flexibility with working hours, ideally availability from 2 PM to 10 PM CET
Ability to analyze data and translate insights into actionable improvements
Proficiency in project management tools (e.g., Asana, Jira, Monday.com, Smartsheet, Confluence)
Strong communication skills, with the ability to influence stakeholders at all levels
Self-starter with a problem-solving mindset and a strong sense of ownership

Nice to have:

PMP, CAPM, or Agile/Scrum certification is a plus
Experience working in SaaS, Fintech, or customer support organizations
Comfortable working with Salesforce or comparable platforms

What we offer:

Access to e-learning platforms
Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
A laptop and essential work equipment provided by the company
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation and games
Free snacks and beverages in the kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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