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Project Coordinator

United Kingdom, Letchworth Garden City · Job Posted July 04, 2026
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Job Description

The Altro Customer Experience & Insight Team plays a key role in strengthening relationships with customers while generating valuable market and business intelligence for the organisation. Through a combination of customer engagement, market research and data-driven insight, the team helps identify opportunities, improve the customer experience and support commercial growth across the business. We have an opportunity for someone to join the team on a 15 month fixed term contract as a maternity cover. After an initial training period where you will be onsite full time, this is a hybrid working role (3 days a week in our Letchworth Garden City, Hertfordshire Head Office)

Job Responsibility

  • Manage and progress project opportunities through the sales pipeline, with particular focus on projects at the contracting stage
  • Conduct outbound project-tracking calls and record outcomes accurately within CRM systems
  • Identify and engage key stakeholders across the customer decision-making unit (DMU)
  • Protect specifications at risk through effective objection handling and communication
  • Deliver exceptional customer service in response to inbound enquiries via phone, email, live chat and WhatsApp
  • Identify additional sales opportunities and strengthen customer relationships during every interaction
  • Maintain accurate project and customer data, including expected order dates, to support planning, reporting and business insight
  • Use Glenigan and other resources to research projects, identify opportunities and generate leads
  • Gather customer feedback through the Altro Voice of the Customer initiative and other engagement activities
  • Support the wider Internal Sales team, including coaching and sharing best practice
  • Monitor competitor activity and clearly communicate Altro's differentiators and value proposition
  • Share market intelligence, achievements and customer insight with the wider business
  • Collaborate with internal stakeholders to ensure a seamless customer experience.

Requirements

  • Strong commercial awareness and business acumen
  • Excellent communication and interpersonal skills
  • Confident initiating conversations and building relationships with customers and influencers
  • Highly organised with the ability to manage multiple priorities
  • Strong attention to detail and commitment to data quality
  • Proactive, self-motivated and results-focused
  • Positive team player who enjoys collaborating with colleagues
  • Adaptable and open to change, with a naturally curious mindset
  • Professional, trustworthy and committed to personal development.

What we offer

  • Hybrid working – providing flexibility around both home and office working (min 3 days in the office)
  • Starting holiday entitlement of 25 days, with the option to buy more
  • Defined contribution pension scheme
  • Life assurance from day one
  • Occupational Sick Pay and onsite Occupational Health Service
  • Confidential 24-hour life management and personal support service for you and your family
  • Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
  • Free eye tests for all employees
  • A paid day off each year for volunteering
  • Free car parking at all our sites
  • Long service awards
  • Learning and Development support, regardless of your career stage
  • Various social events, including the company Christmas party
  • Retirement advice and support
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