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123 NET Logo 123 NET · IT - Administration

Project Coordinator

United States, Southfield · Job Posted June 15, 2026
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Job Description

The Project Coordinator is responsible for overseeing the provisioning, installation and activation of telecom services, ensuring accurate, efficient, and timely delivery of customer orders. This role acts as a liaison between internal departments (sales, engineering, permitting, construction, network operations, porting, etc.) and external vendors or clients, coordinating all aspects of service setup and deployment.

Job Responsibility

  • Coordinate and manage telecom provisioning orders from initiation through completion
  • Work closely with internal teams to gather required information and ensure service readiness
  • Schedule and track service installations, circuit turn-ups, and equipment deployments
  • Monitor order progress and provide updates to customers, account managers, and leadership
  • Validate service requirements and confirm feasibility prior to service activation
  • Troubleshoot provisioning issues, escalating to engineering or operations when needed
  • Ensure accurate documentation of all activities in internal systems
  • Maintain detailed timelines and adhere to service delivery SLAs
  • Support process improvements to streamline provisioning workflows
  • Participate in team meetings and contribute to a culture of continuous improvement

Requirements

  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 2+ years of experience in telecom provisioning, order coordination, or network operations
  • Familiarity with telecom services (e.g., Ethernet, DIA, VoIP, fiber)
  • Strong communication and organizational skills
  • Ability to manage multiple projects in a fast-paced environment
  • Basic understanding of network concepts and infrastructure
  • Detail-oriented with strong problem-solving skills
  • MUST LIVE IN MICHIGAN

Nice to have

  • Telecom industry certifications (e.g., MEF, CompTIA Network+)
  • Knowledge of LEC ordering processes (ASR/LSR) and circuit delivery timelines
  • Experience working with carriers and ISPs

What we offer

  • Paid time off
  • 401(k) – Savings plan with Company Match
  • Health insurance – For you and your entire family on day 1 of employment
  • Dental insurance – For you and your entire family on day 1 of employment
  • Vision insurance – For you and your entire family on day 1 of employment
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