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The Project Coordinator is responsible for establishing and managing direct mail projects and clients with a lower level of complexity. The Project Coordinator also supports Project Managers and Senior Project Managers with more complex clients and projects. Additionally, this role contributes to quality control efforts of the department in respect to direct mail and other mail related projects.
Job Responsibility:
Manage projects and client communication for clients with a low level of complexity and a low level of client engagement
If changes are requested by the client, escalate change requests to a Project Manager or Senior Project Manager
Be an advocate and voice for the client within Operations, working to ensure the quality and accuracy of work completed
Verify and communicate project status to clients as needed
Achieve a working knowledge of: Amsive’s enterprise resource planning software
Direct mail production and art specifications
USPS policies and procedures
Internal processes
Client programs and requirements
Create production samples for in-house and client use
Monitor inventory and postage levels for assigned clients, to avoid project delays
Assist with client billing as needed
Own responsibility for quality control steps
Assist with departmental administrative tasks
Build & maintain relationships with current clients
Work with different departments throughout the company to ensure the work is done correctly and on time
Requirements:
0-2 years of project coordination experience
Demonstrated project management skills
Strong organizational skills
Experience working with different teams within an organization to achieve a common goal
Personal qualities of integrity, credibility, and commitment to corporate mission
Excellent time/task management
Strong verbal/written communication skills
Able to manage and prioritize multiple tasks well
Strong desire to learn and contribute to the department
Proficient in Microsoft Office application software
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