Project Coordinator, In-Service Implementation Team - Business Aviation

• Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistic plan agreed upon between Supplier/BA based on established capacity
• Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional & Recommended Service bulletins as well as manage special projects
• Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution and deliverables are met on time per schedule
• Track component, SB penetration rates and incorporation status in the fleet
• Provide internal and external fleet visibility and/or progression upon request
• Seek cross-functional support and swift resolution to in-service customer fielding issues
• Support program level in-service change management decisions
• manage project work-scopes and our customer base
• Consult with the Product Change Management team to drive implementation strategies
• Interface with multiple internal and external groups and represent the Customer Services position

• minimum of two (2) years of experience in Customer Service activities
• bachelor’s degree or equivalent experience
• customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relations
• previous experience in aircraft industry customer service (asset)
• very good knowledge using tools such as Microsoft Suite applications, excel, Outlook, Internet, Access database & SAP
• comfortable communicating in French and English (speaking and writing)

previous experience in aircraft industry customer service