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We are in search of a Project Coordinator II to join our team in Hanover, Maryland. In this role, you will work closely with the Pickup and Returns team, where you will be heavily involved in customer communication and account management. Using a variety of software tools, you will be responsible for coordinating projects and ensuring customer satisfaction.
Job Responsibility:
Efficiently process customer credit applications
Utilize a wide range of software tools to manage customer accounts and anticipate potential issues
Coordinate and manage projects from start to finish
Maintain open communication with customers via phone and email
Collaborate with other departments to ensure timely delivery of quality products
Review and adhere to company policies to provide effective solutions to customers
Proactively monitor customer accounts to identify and address any potential issues
Maintain accurate records of customer credit accounts
Initiate and drive process improvement projects within the department
Meet all performance and quality metrics
Requirements:
Proficient in Customer Service
Excellent Communication skills
Familiarity with Policy Research and Review
Ability to maintain Quality and adhere to Quality Metrics
Proficient in using CRM, specifically the Salesforce Platform
Advanced skills in Microsoft Office Suites, particularly in creating Pivot Tables and using VLOOKUP
Experience in handling Customer Accounts
Excellent Written Communication skills
Willingness to work Overtime as required
Familiarity with various Software Systems
Experience in handling Process Improvement Projects
Ability to Proactively Monitor ongoing projects
What we offer:
Medical, vision, dental, and life and disability insurance
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