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In your role you will be responsible for: Supporting the works planner in delivery of program commitments. Liaising with customers and clients to provide updates on delivery commitments. Uploading new jobs to the system, contacting customers to arrange access to being able to carry out the work. Accountable for the day to day management of the engineering resource to ensure time is utilised effectively, using effective route planning. Maintaining contact with the field operation throughout the day and jeopardy managing the work in real time. Developing relationships with internal and external management and engineering teams. To ensure the accurate completion of all documentation required to report field service performance. Providing relevant reports and updates as requested. Ensuring all work is accounted for and updates are received by the end of the day.
Job Responsibility
Supporting the works planner in delivery of program commitments
Liaising with customers and clients to provide updates on delivery commitments
Uploading new jobs to the system, contacting customers to arrange access to being able to carry out the work
Accountable for the day to day management of the engineering resource to ensure time is utilised effectively, using effective route planning
Maintaining contact with the field operation throughout the day and jeopardy managing the work in real time
Developing relationships with internal and external management and engineering teams
To ensure the accurate completion of all documentation required to report field service performance
Providing relevant reports and updates as requested
Ensuring all work is accounted for and updates are received by the end of the day.
Requirements
Ability to multitask, to a high standard with exceptional attention to detail
Logical and methodical
Team player with the ability to work alone
Excellent communication skills, both written and verbal
Highly skilled in Microsoft IT packages (Word / Excel / Email etc.)
Proven track record of good organisational skills, including managing workload effectively