Project Associate, Crowd Operations Jobs

Project Associate, Crowd Operations

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Category:
IT - Administration

Contract Type:
Not provided

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Job Description:

You will play a key role in ensuring contributors deliver the quality and productivity needed for client success. This role sits at the center of crowd management, project performance, and client satisfaction. To manage contributor performance, support project delivery, and drive quality, productivity, and operational efficiency across assigned programs.

Job Responsibility:

Drive contributor performance to meet project quality, throughput, and productivity targets
Improve project efficiency by analyzing data, identifying risks, and recommending mitigation strategies
Strengthen client outcomes by sharing insights, trends, and production updates
Support contributor engagement by providing guidance, feedback, and clear expectations
Improve project profitability by monitoring productivity, adjusting resources, and resolving blockers quickly
Improve data quality by executing quality management plans and driving continuous quality improvements
Support project improvements by incorporating input from clients, managers, and contributors

Requirements:

You manage operations through clear metrics and can balance speed, accuracy, and contributor experience
You can analyze quality and productivity trends, identify gaps and risks, and drive process improvements
You communicate with clarity, adapt to changing requirements, and work well with diverse audiences
You are organized, proactive, and able to manage multiple tasks and deadlines
You work well in collaboration with delivery teams, clients, and contributors
You are confident working in Excel and can handle more than simple spreadsheets

Nice to have:

Experience in project management, process improvement, or data analytics
Experience using Power BI
Prior experience in a production, operations, or call center environment

Additional Information:

Job Posted:
December 06, 2025

Work Type:

Hybrid work

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