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We are looking for a detail-oriented Project Assistant to support transaction processing, platform-related requests, and operational coordination for a Long-term Contract position based in Buffalo, New York. This role is well suited for someone who can manage non-routine activities, maintain accuracy across business records, and respond to internal and customer needs with professionalism. The position will contribute to service performance by resolving inquiries promptly, improving data quality, and helping teams strengthen adoption of platform-based processes.
Job Responsibility:
Process specialized or non-standard transactions accurately while ensuring requested updates and corrections are completed in a timely manner
Review incoming requests for completeness and validity, then carry out order entry and related transactional tasks in alignment with service expectations
Maintain reliable business records by monitoring data quality, correcting inconsistencies, and supporting overall information accuracy
Partner with account managers and business stakeholders to help turn identified opportunities into measurable business results
Analyze operational data and prepare reports that highlight trends, performance metrics, and areas needing attention
Recommend practical process improvements that streamline workflows and enhance day-to-day efficiency
Support platform adoption by assisting with inquiries, guiding users through transaction-related issues, and encouraging effective use of available tools
Provide general administrative and operational assistance to the team as priorities shift
Investigate and resolve issues with tact, urgency, and attention to customer service standards
Requirements:
Associate degree and at least 3 years of relevant functional experience, or a high school diploma/equivalent with 5 years of related experience
Background in customer service, transaction support, order entry, or similar operational work
Strong working knowledge of Microsoft Outlook and Excel, with confidence handling data review and reporting tasks
Ability to analyze information, identify patterns, and communicate meaningful insights clearly
Effective written and verbal communication skills with a detail-oriented approach to customer care
Strong organizational skills with the ability to manage multiple priorities and meet service level expectations
Ability to work collaboratively with cross-functional teams while remaining accountable for individual results