Project and Transformation Manager

• Support the delivery of cross functional transformation and improvement initiatives that help SMR scale efficiently and consistently
• Onboard and embed new workstreams and processes, ensuring clear structure, repeatability and readiness for growth
• Plan, coordinate and track projects end to end, bringing method, clarity and momentum to complex or fastmoving work
• Use data, insight and performance trends, even when manual or incomplete, to guide decisions and highlight areas for improvement
• Identify gaps in processes and support the creation of new, better ways of working that benefit colleagues, customers and partners
• Work directly with senior leaders, providing clear updates, managing expectations and ensuring agreed actions progress
• Build strong relationships across Finance, Marketing, Product, Operations, Digital and the Contact Centre to ensure changes land smoothly
• Contribute to a continuous improvement culture, simplifying processes and supporting the delivery of consistent customer experiences

• Proven experience onboarding new workstreams or processes, with the ability to bring structure quickly
• A methodical, organised approach, meticulous with detail but practical rather than perfectionist
• Confidence working in a dynamic, challenging fast moving environment, able to create order, simplify complexity and keep delivery moving
• A free-thinking, solutions focused mindset with the ability to turn problems into clear, actionable recommendations
• Strong stakeholder management skills, comfortable influencing senior leaders and holding them to agreed actions
• Ability to spot gaps, challenge existing processes and introduce improved ways of working at pace
• Comfortable working with data, interpreting, manipulating and improving the use of existing datasets where needed
• A dynamic, collaborative style with the ability to build strong relationships across the business
• A proactive sense of ownership, able to set clear objectives, stay accountable and drive progress
• Experience in project, transformation or strategic roles, or in environments undergoing rapid growth and change

This role would also suit a Project Manager looking to broaden into transformation, or an Analyst seeking a step into a more project focused role with greater ownership and variety

• Competitive salary plus automatic enrolment in our Owning It Together Colleague Share Scheme
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to a car salary sacrifice scheme (including electric vehicle options) after 12 months
• 25 days annual leave, plus bank holidays
• Paid family leave, flexible schedules and practical resources
• Pension scheme with up to 6.5% matched contributions
• Life assurance cover of 4× salary (10× optional with flex benefits)
• 24/7 confidential support service available to you and household members aged 16+
• Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more
• After passing probation, you’ll automatically join our Colleague Share Scheme