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We are seeking a motivated and highly organised Project Analyst to support the delivery of our Risk and Control Self-Assessment (RCSA) activities within the International Card Services (ICS) business. This role is key to ensuring the successful execution of the RCSA programme across multiple business processes, maintaining alignment with enterprise risk standards and regulatory expectations. You will help coordinate cross-functional teams, track progress, and drive delivery excellence as process mapping activities transition into RCSA execution. The ideal candidate will be a proactive self-starter with strong organisational, communication, and stakeholder management skills, capable of thriving in a dynamic and fast-paced environment.
Job Responsibility:
Support RCSA Project and Delivery Managers with end-to-end delivery of RCSA activities across ICS processes
Manage and track project timelines, milestones, and deliverables, escalating risks and issues where required
Act as a central coordination point between process owners, control managers, risk leads, and second line stakeholders
Plan, organise, and facilitate meetings, workshops, and stakeholder reviews, ensuring clear outcomes and follow-up actions
Maintain high-quality project documentation including status reports, trackers, timelines, and action logs
Monitor completion and quality of key artefacts (e.g., process risk identification, control evaluations, remediation plans)
Engage proactively with stakeholders to provide guidance, align expectations, and secure timely input
Identify and help remove delivery blockers to maintain programme momentum
Provide concise and accurate updates to programme and risk leadership on progress, challenges, and next steps
Contribute to continuous improvement by capturing lessons learned and suggesting enhancements to the RCSA execution framework
Requirements:
Proven project management experience, with exposure to risk management, controls, or financial services environments
Strong stakeholder engagement skills, with the ability to influence and communicate effectively across all levels
Proven ability to navigate ambiguity and deliver structure in evolving environments
Effective organisational skills and close attention to detail, with a structured and proactive approach to delivery
Proficiency in project tracking, reporting, and process documentation tools (e.g., Excel, SharePoint, JIRA, Visio, or equivalent), including experience supporting process mapping activities
Strong written and verbal communication skills
Ability to manage multiple workstreams simultaneously under tight deadlines
Employment eligibility to work with American Express in the UK is required
Nice to have:
Familiarity with RCSA, operational risk frameworks, or control assessment processes is advantageous
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program