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We are seeking a highly detail-oriented Administrative & Customer Service Specialist to provide comprehensive project and event support. This role is responsible for coordinating meetings and large-scale events, maintaining documentation, assisting with project management activities, and delivering exceptional customer service to internal and external stakeholders. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment with competing priorities.
Job Responsibility:
Coordinate and support programs, meetings, and large conferences, including onsite logistical support
Manage event scheduling using reservation systems and handle signage, room setup details, and event tracking
Communicate event requirements to catering, facilities, AV, and security teams
Prepare, distribute, and track Banquet Event Orders (BEOs)
Provide exceptional customer service and maintain strong relationships with guests and stakeholders
Update processes, documentation, role guides, and project materials
Develop tools to streamline project management (templates, checklists, budget trackers)
Create and edit PowerPoints
capture and distribute meeting notes
Track attendance, document tasks, and maintain organizational tracking systems
Support project management activities including budgeting, requirements gathering, risk assessments, and change control
Respond to requests via email, phone, or in-person in a timely and professional manner
Requirements:
5+ years of administrative, customer service, or project support experience
Strong communication skills with the ability to articulate information clearly
Excellent time management and prioritization abilities
Highly detail-oriented with strong organizational skills
Proficiency in Microsoft Excel and comfort creating light reports
Experience supporting events, meetings, or logistical coordination preferred
Ability to work independently and resolve issues proactively