Progression Officer

YMCA Heart of England has an opportunity for a Progression Officer to join our experienced and committed teams based in Northfield. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £29,211.00 per annum. YMCA Heart of England is a Christian charity providing a range of life-changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom previously were homeless, and support them to get their lives back on track. We also care for pre-school children in our nursery and run various social enterprises to create employment and generate income for our charitable work. With over 100 Staff and volunteers working for us and thousands of people using our many premises every year, we are an organisation committed to delivering the best possible service to our customers in line with our Christian ethos and values. You will be required to effectively access and implement a programme of support within the Adult Social Care framework. You will be required to undertake a variety of tasks ranging from assisting in the processing and assessment of applications to be housed at the scheme to void checks. It will also involve supporting the team to deliver a high-quality rent collection and arrears recovery service, whilst ensuring accurate records are kept on each tenant using our internal support and housing management system. You will need the ability to handle resident issues, such as anti-social behaviour. To excel in this role, you will need experience in housing management or supported housing and income management or debt recovery/collection (preferably in a social housing environment), and a working knowledge of housing issues and legislation, particularly pertaining to homelessness. You will also demonstrate excellent communication skills, with the ability to listen, question and influence when needed. The closing date for receipt of applications is Wednesday 6th May 2026 at 9:00am. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Don’t miss out on this great opportunity to join the YMCA Heart of England – please click ‘apply’ now to become our Progression Officer - we'd like to hear from you! YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement. As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.