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Progression Officer

United Kingdom, Birmingham Employment contract 29211.00 GBP / Year · Job Posted June 29, 2026
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Job Description

YMCA Heart of England is looking for a Progression Office to join the team based in Northfield, Birmingham. The successful candidate will join us on a full time, permanent contract working 37.5 hours per week. In return, you will receive a competitive salary of £29,211.00 per annum. YMCA Heart of England is a Christian charity providing a range of life-changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom previously were homeless, and support them to get their lives back on track. We also care for pre-school children in our nursery and run various social enterprises to create employment and generate income for our charitable work. With over 100 Staff and volunteers working for us and thousands of people using our many premises every year, we are an organisation committed to delivering the best possible service to our customers in line with our Christian ethos and values.

Job Responsibility

  • Effectively access and implement a programme of support within the Adult Social Care framework
  • Undertake a variety of tasks ranging from assisting in the processing and assessment of applications to be housed at the scheme to void checks
  • Support the team to deliver a high-quality rent collection and arrears recovery service
  • Ensure accurate records are kept on each tenant using our internal support and housing management system
  • Handle resident issues, such as anti-social behaviour

Requirements

  • Experience in housing management or supported housing
  • Income management or debt recovery/collection (preferably in a social housing environment)
  • Working knowledge of housing issues and legislation, particularly pertaining to homelessness
  • Excellent communication skills, with the ability to listen, question and influence when needed

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