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The Programs Ops Team Lead will be responsible for driving the operationalization of HR programs, transitions of work from programs to operations teams, and continuous business process improvement through business process analysis and automation. They will utilize data analysis to identify trends and patterns within business processes, provide strategic insights, and drive data-driven decision-making to optimize operational efficiency and effectiveness while ensuring the team delivers accurate and timely support.
Job Responsibility:
Driving the operationalization of HR programs
Transitions of work from programs to operations teams
Continuous business process improvement through business process analysis and automation
Utilizing data analysis to identify trends and patterns within business processes
Providing strategic insights and driving data-driven decision-making to optimize operational efficiency and effectiveness
Ensuring the team delivers accurate and timely support
Requirements:
8+ years of experience in business analysis, with a focus on process efficiency and effectiveness
Strong background in Agile Project Management and Lean and Six Sigma methodologies, with proven experience in process improvement and optimization
Proficiency in Atlassian tools such as Jira and Confluence for project tracking and collaboration
Excellent verbal and written communication skills, with the ability to adjust to different audiences and facilitate strategic conversations
Strong analytical and problem-solving skills, with the ability to navigate risks and adapt to change
Ability to lead cross-functional teams and drive strategic business outcomes
Nice to have:
Project Management certifications such as Agile Project Management or PMP
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