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Programs & Business Operations Lead, EMEA

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Airbnb

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

100000.00 - 125000.00 GBP / Year
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Job Description:

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Homes Supply team is responsible for growing Airbnb’s supply base and ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

Job Responsibility:

  • Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
  • Build and maintain frameworks for tracking business performance against OKRs and company priorities
  • Conduct deep-dive analyses on market trends, competitive landscape, and growth opportunities across EMEA
  • Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
  • Own the cadence of business reviews (WBRs, MBRs, QBRs), ensuring the leadership team has clear visibility into performance
  • Identify bottlenecks, risks, and opportunities — and drive action plans to resolution
  • Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
  • Facilitate alignment across stakeholders on high-priority projects and regional launches
  • Represent EMEA Homes perspectives in global Biz Ops forums and planning cycles
  • Translate complex data into clear, compelling narratives for leadership audiences
  • Build dashboards, reports, and presentations that drive informed decision-making
  • Champion a culture of data-driven thinking within the team

Requirements:

  • 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
  • Strong analytical skills with proficiency in SQL, Excel/Sheets, and data visualization tools (e.g., Tableau, Looker, Superset)
  • AI knowledge
  • Proven ability to manage complex, cross-functional projects from ideation to execution
  • Excellent communication and presentation skills — both written and verbal
  • Comfort operating in ambiguity with a bias toward action and ownership
  • Experience working in a fast-paced, global environment
  • Experience in a two-sided marketplace, travel/hospitality, or tech industry
  • Familiarity with Airbnb's business model and the EMEA market landscape

Nice to have:

  • Experience in a two-sided marketplace, travel/hospitality, or tech industry
  • Familiarity with Airbnb's business model and the EMEA market landscape
What we offer:
  • Bonus
  • Equity
  • Employee Travel Credits

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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