Programs and Business Operations Lead Job at Airbnb

Community Support Senior Business Operations Lead

We are looking for a Sr. BizOps Lead to be part of our global CS Business Operat...

Location

Ireland , Dublin

Salary:

124000.00 - 155000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results
Operations, Management Consulting or Financial/analytics background preferred
Must have deep functional domain expertise and knowledge in contact center operations and best practices
Understanding of contracts and commercial frameworks is a plus
Experience with process design and optimization, strategic operations and customer support strategies
Strong strategic thinking skills
Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
Experience using SQL, Python and/or Tableau is required
Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements

Job Responsibility

Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets
Develop and drive the business performance management system across the CS organization
Own the recurring business review framework and operational management system
Build and foster a robust, transparent and cooperative synergy across departments
Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans
Partner with CS analytics to design the right operational dashboards
Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget
Drive the annual business planning process and work with finance to build the operating budget
Build the process for driving the overall Operational Efficiencies targets
Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Business Operations and Strategic Programs Manager

The role of a Business Operations and Strategic Programs Manager is highly speci...

Location

Australia , Melbourne

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years of experience leading business operations and programs
Advanced university degree (e.g. MBA) or demonstrable equivalent
People leadership experience

Job Responsibility

Leads highly complex strategic, organisational, and operational initiatives
Provides strong leadership, develops and sets organisation goals, and acts as a change agent and leader
Ensures the right tools and programs are in place to support team efforts
Manages and collaborates with global, virtual and cross-functional teams
Creates quarterly business reports and insights for HPE CEO, executives and sales, and HPE Alliance Partners
Secures MDF by creating agreements with Alliance Partners
Leads the Executive Sponsor Program funnel health, engagement, awareness and communications, and governance
Supports, enables, and recognises Discussion Leaders
Drives cross-functional collaboration
Manages and fosters relationships with key internal and external stakeholders

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Sr. Operations Program Manager

The Operations Program Manager will spearhead strategic initiatives and special ...

Location

United States , Nashville

Salary:

73000.00 - 91000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of experience in program management, operations, business strategy, or related fields
Proven track record of managing and delivering complex, cross-functional projects in a fast-paced environment
Exceptional communication and relationship-building skills, with experience influencing senior leadership
Strong analytical and problem-solving skills, with the ability to identify and implement effective solutions
Experience in designing and optimizing business processes, with a keen attention to detail and organizational skills
Ability to juggle multiple priorities and manage time effectively to meet deadlines

Job Responsibility

Lead and execute complex, high-visibility projects within the operations team, ensuring timely delivery and high-quality outcomes
Collaborate with product, engineering, and other stakeholders to develop and implement strategic initiatives that enhance operational performance
Analyze current operational processes, identifying opportunities for improvement and implementing solutions that drive efficiency and scalability
Assist with continuous training initiatives across newly launched projects
Develop strong relationships across teams, facilitating effective communication and collaboration to support project success
Design and implement scalable and repeatable operational processes, aligning them with company goals and growth strategies
Serve as a liaison between operations teams, ensuring alignment and synergy in reaching organizational objectives

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Head of Business Operations

Reporting directly to the CFO, the Head of Business Operations will be a trusted...

Location

United States , New York City; San Francisco

Salary:

Not provided

Snorkel AI

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, Operations, or related field
MBA a plus
10+ years of experience in BizOps, strategy, consulting, or operations roles, ideally in a high-growth tech or AI company
Demonstrated ability to build and run company operating cadences (OKRs, QBRs, strategic planning cycles)
Exceptional problem solver with a structured approach to analysis, planning, and execution
Strong understanding of SaaS or data/AI business models and the metrics that drive them
Proven track record leading large cross-functional programs with ambiguous scope
Skilled at synthesizing information, influencing without authority, and driving alignment across diverse stakeholders
Highly collaborative, resourceful, and comfortable operating in a fast-paced, entrepreneurial environment

Job Responsibility

Own and run the company’s annual and quarterly planning strategic processes, including OKRs, Roadmaps, Long Range Plan, and driving cross-functional alignment
Drive weekly, monthly, and quarterly business reviews to ensure transparency, accountability, and focus
Partner with the CFO and executive team to define and operationalize company priorities
Lead high-impact strategic initiatives that span multiple functions, ensuring clarity, structure, and measurable outcomes
Build and maintain operational frameworks that help teams scale, including processes, playbooks, dashboards, and decision frameworks
Partner closely with Product, Engineering, Sales, Solutions, and Marketing to streamline workflows and improve execution
Stand up and maintain the company’s operating metrics, partnering with FP&A, RevOps, and Data teams to ensure reliable, actionable insights
Create reporting that ties operational performance to business outcomes
identify risks, bottlenecks, and opportunities
Support executive decision-making through structured analyses, recommendations, and scenario planning

What we offer

Competitive compensation, equity, and benefits

Senior Principal, Central Strategy and Business Operations

Atlassian is seeking a Senior Principal in Strategy and Business Operations who ...

Location

United States , San Francisco

Salary:

170200.00 - 273400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years experience in high growth Software / tech industry in biz ops and/or consulting, investment banking roles
A deep understanding of Enterprise Software business models - both Sales-driven (eg have an understanding of sales strategies, quotas, territories, HC planning, pipeline generation) and Product-Led-Growth (e.g. funnel dynamics)
Strong analytical skills - ability to analyze data, derive key insights and diagnose business issues
Ability to think strategically, but also have exceptional attention to detail to drive program management and execution of strategy
Ability to think big picture with a cross-portfolio perspective while connecting the dots in a multi-product environment
Strong executive presence - excellent verbal & written communications skills
A sense of ownership and a desire to run independently
Strong proficiency with Excel and business modeling

Job Responsibility

Drive strategic and data-driven decision-making and help inform business decisions through analysis, research and insights
Drive special strategic projects focused on high priority business problems, identify actionable insights, deliver strategic recommendations and analyses, to influence and drive consensus across functional leaders
Monitor and deeply understand business performance in a multi-product environment and diagnose the root cause of problems when they occur
Lead and manage key operational processes to crystallize long range planning and company strategy into short and medium term plans and measure the plan outcomes
Own and drive weekly, monthly and quarterly business reviews against the full P&L which clearly inform executive team of progress against operational plan and health of key drivers of the business
Collaborate closely with product, sales, marketing, data science and finance teams

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Data Operations Change Lead

The Senior Data Operations Change Lead role is part of Fund Operations Change – ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in program management on portfolio level, and/or significant client change and client strategic programs, preferably within Fund Operations/Investor Services space
10+ years of people management experience as manager of other or manager of managers
Data program knowledge to support operations – governance, quality, lineage, normalization, hygiene
Track record of delivering efficiency within Change/Project organizations and org structures creation/design
Stakeholders management skills, ability to build long-term relationships, including exposure to clients
Continuous improvement and transformation-related skillset with proven track record of the same
Excellent communication skills (oral & written), executive presence

Job Responsibility

Day-to-day leadership, management & support of Funds Internal Change area, ensuring e.g., all required deliverables are fulfilled timely and to the highest quality, all aspects of employee's lifecycle are performed to the appropriate standard including goal setting in alignment with wider Change organization and performance reviews
Responsible for the day to day management of executing to milestones and budget on multiple complex projects and programs using AGILE methodology - acting as Product Owner
adoption of Citi Data Global Policy and regulatory commitments delivery
Deliver Data related changes for Funds Services across all business lines impacting multiple down and upstream systems. In some cases, it is building new platform/capability from scratch to deliver significant operational efficiencies
Continual review of Internal Transformation processes with stakeholders to identify and execute tactical and strategic service and efficiency improvements
Capacity management and dynamic prioritization of resources
Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Product Operations Lead

Lead large-scale, high-impact, cross-functional R&D product launches. Champion t...

Location

United States

Salary:

118000.00 - 185000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

8+ years product operations, program management, or similar relevant experience
5+ years of successfully implementing and managing SaaS product development programs
Solid technical foundation with ability to understand and digest new technical concepts and technologies quickly
Experience in practicing Agile, with the ability to adjust effectively based on current needs and team dynamics
Strong business process mapping experience
ability to quickly diagram “as-is” and “to-be” processes
Strong experience with program management tools
Strong influencing and negotiating skills at all levels
Comfortable adjusting between the need to be tactical vs. strategic
Expert in navigating through, and working with ambiguity by bringing structure to large/complex problems

Job Responsibility

Drive a portfolio of high-priority R&D product launches, including the creation and management of detailed plans and artifacts
Lead strategic and tactical weekly cross-functional forums across Product, Engineering, Design, Go-to Market, Risk, Legal, Finance, and other key stakeholders
Develop strong partnerships with cross-functional teams to drive progress, facilitate collaboration, and remove obstacles
Identify program risks and establish escalation process for facilitating “Return to Green” plan for launches that are off-track
Flex technical expertise and emotional intelligence to align discussions to business outcomes
influence strategy and trade-off decisions to optimize impact and time-to-market
Champion a metrics-driven approach to review Alpha & Best test data to inform subsequent phases of launch
Facilitate development of product health metrics and a Business As Usual (BAU) Operating Model as products transition from launch state to BAU/sustaining state
Coordinate, design, and implement improvements to the company-wide Product Lifecycle process
Map existing R&D business processes, i.e. “as-is” processes, and identify gaps that should be addressed in “to-be” process diagrams

What we offer

bonus
equity
benefits
reasonable accommodation for individuals with disabilities

Fulltime

Regulatory Operations Lead

The Cities team leads the work necessary to implement the regulatory products an...

Location

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in regulatory operations, product, legal/policy compliance, program management, or related regulated industries in dynamic environments
Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment
Experience building scalable technical solutions and processes to mitigate regulatory risks
Experience with datasets in SQL and dashboard/BI tools
Experience designing and operationalizing cross-functional regulatory workflows
Exceptional communication skills, with the ability to articulate complex regulatory information for varied audiences
Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management
Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives

Job Responsibility

Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions
Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation
Lead end-to-end execution of complex regulatory products and programs
Translate emerging regulatory trends into actionable business strategies for senior leadership using data
Partner with cross-functional technical partners to design systems and tooling that enable proactive, automated compliance solutions
Identify and lead resolution of regulatory risks or incidents
Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks
Oversee and continuously update product assurance initiatives with a global perspective
Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness

Programs and Business Operations Lead

Airbnb

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Programs and Business Operations Lead

Community Support Senior Business Operations Lead