Programs and Business Operations Lead, Services

• Develop and implement strategic plans that drive growth for Airbnb's Services business across various regions and experience categories
• Navigate and address regional and category-specific challenges and opportunities, and work to prioritize across many different lenses
• Collaborate with cross-functional teams, including product management, finance, marketing, sales operations, and supply, to achieve shared objectives
• Lead cross-border projects to accelerate the growth of our Host recommendations and Affiliate programs
• Build programs that leverage our Host communities to increase both supply and demand for the Services business
• Leverage your analytical skills to translate data-driven insights into actionable operational plans
• Enhance the performance of our Services business, and build efficiency into our systems
• Build and maintain strong relationships with internal and external stakeholders
• Provide valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace
• Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion
• Think outside the box to come up with novel ways of structuring incentives, business models, and ways of working

• 10+ years of experience leading high-growth businesses
• Demonstrated ability to influence and align functional teams
• Proven track record of building and scaling new businesses
• Marketplace experience, particularly within a digital company, is preferred
• Strong analytical abilities
• Deep understanding of guest needs and market dynamics
• Ability to distill complex information into clear business strategies
• Exceptional communication skills
• Ability to engage and influence stakeholders at all levels, including executive leadership
• Expertise in driving collaboration across diverse teams
• Comfortable navigating ambiguity and working independently to execute complex programs
• A strategic thinker with a passion for innovation and new product development
• Proven experience in leading strategic and tactical execution within a large organization
• Ability to advise management on complex projects or issues
• Capable of self-learning and developing tools to enhance processes
• Interpreting business risks, and recommending best practices
• Strong enthusiasm for working closely with the Airbnb community
• Consistently demonstrating Airbnb’s core values and fostering a sense of belonging

Marketplace experience, particularly within a digital company

• bonus
• equity
• benefits
• Employee Travel Credits