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We’re looking for an experienced Programme Manager to lead the delivery of our family and significant others services at HMP Send, while overseeing service delivery and line managing staff across HMPs Downview, Highdown and Coldingley. This is a hands-on management role focused on ensuring services are delivered effectively, positive family relationships are strengthened, and family work is fully integrated into prisoners’ care and rehabilitation plans. You’ll manage teams of paid staff, volunteers, students on placement and serving prisoners acting as family champions, supporting and developing them to deliver high-quality services.
Job Responsibility:
Manage day-to-day operations across your sites
contribute to operating plans
monitor performance and provide regular reports
meet contractual targets
lead on recruitment, selection and induction
support training and development
build strong relationships with HMPPS, prime contractors, healthcare providers and voluntary sector partners
embed learning into programme delivery
Requirements:
Experience managing services and staff across multiple sites, ideally within criminal justice, social care or the voluntary sector
A strong understanding of the challenges facing prisoners and their families
Ability to build productive relationships with statutory and voluntary sector partners
Experience of performance monitoring, reporting and using data to drive improvement
Confidence in recruiting, inducting and developing staff, volunteers and peer supporters
A collaborative approach and commitment to sharing learning and best practice
Commitment to involving people with lived experience in service design and delivery