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Are you a seasoned leader with a track record of steering complex, large-scale change initiatives? We are looking for a Retirements Programme Manager to join this organisation’s Service and Experience Change team. In this pivotal role, you will be accountable for overseeing the planning, implementation, and delivery of a complex programme of work that directly impacts millions of customers. You will operate with a high level of autonomy, working alongside senior stakeholders and external partners to ensure their strategy is translated into seamless, high-quality services.
Job Responsibility:
Lead the execution of multiple projects and workstreams, ensuring they align with organisational strategy and customer priority requirements
Act as the primary point of contact for programme matters, managing critical relationships with internal senior leadership and major external service providers
Develop comprehensive programme plans (timelines, milestones, and budgets) while establishing transparent reporting through required governance forums
Proactively identify risks and define solutions to minimise impact on delivery, providing leadership to the wider project delivery team
Evaluate outcomes, document lessons learned, and shape new ways of working across cross-functional teams
Requirements:
Proven experience delivering large-scale, complex change initiatives within an enterprise-wide context
Strong capability in managing teams (directly or via matrix management) and influencing at all levels
Experience in external supplier and service management within complex environments
Deep understanding of project management methodologies and tools (e.g., RAID management, configuration control, and financial tracking)
Exceptional interpersonal and communication skills with a positive, “can-do” attitude
Comfortable with ambiguity and able to make quality decisions under pressure
A collaborative partner who can build effective relationships and manage conflict when necessary
Highly organised with meticulous attention to detail in planning and reporting