This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Programme Manager will be responsible for the successful delivery of a significant Public Safety Programme, managing and improving the P&L including change, and ensuring the success of the Programme. This will include the creation and management of an Overall Programme Plan, and the management and control of all activities within the Programme.
Job Responsibility:
Manage the programme, including resource allocation, prioritisation, and scheduling. Ensure that the programme is delivered on time, within budget, and meet quality standards
Ensure the Programme aligns with NEC Programme Management processes and standards. Take the lead on NEC internal Boards including Major Programme Review Boards with Senior NEC Stakeholders and represent NEC on Customer Boards as the Senior Delivery Owner for the Programme
Build and maintain strong relationships with internal stakeholders, including product managers, development teams, and executives. Collaborate with stakeholders to define programme goals, requirements, and success criteria
Manage customer expectations, address concerns, and ensure a prominent level of customer satisfaction throughout the product delivery lifecycle
Collaborate with the sales and business development teams to assess and estimate the resources, time, and effort required to deliver new opportunities. Provide insights and expertise to ensure accurate and competitive pricing, considering factors such as project scope, deliverables, and complexity
Identify and assess potential risks and issues related to programme delivery. Develop risk mitigation strategies and contingency plans. Proactively manage and resolve issues to minimise impact on programme timelines and deliverables
Lead and manage any project managers working on the programme. Provide guidance, mentorship, and support to the team members, fostering their growth and productivity
The role holder is expected to fully embrace NEC Values and demonstrate high performance leadership behaviours
Plan the Programme budget and integrate this into the strategic planning process
Maintain the forecast for programme revenue, COS, COD, Billing and Cash Collection in accordance with the NEC processes, seeking to meet or exceed the budget / forecast commitments
Ensure that Billing expectations and the forward schedule of payments are agreed with the appropriate Client responsible staff and meet the forecast
Ensure that any changes to billing and cash collection are managed internally and externally
Monitor the Change Control process, maximising the opportunities for P&L enhancement and improvements for NEC Products and Services as well as customer satisfaction
Manage, in conjunction with internal commercial and executive support, any contractual issues that arise, negotiating to minimise impact on the overall programme and to lead to improved relationships when possible, seeking to develop fair outcomes on a win-win basis
Protect the NEC commercial position appropriately and ensure the right Governance processes are in place for review and sign off
Requirements:
Masters in business administration or IT related equivalent, or similar qualification or experience
At least 10 years’ experience in a complex IT service delivery environment
Some experience of working in collaborative consortia
IT related Professional qualification
Experience of building relationships at senior executive or board level, preferably in consortia with low levels of cohesion and central control
Experience of delivering to demanding P&L targets and driving profit growth in complex programmes
Experience of providing leadership to multidisciplinary virtual teams in complex programme management situations
Experience of relationship building with a wide range of key stakeholders internally with a distributed business
Experience of the management of major incidents to successful conclusions
Experience of utilising Programme Management methodologies, tools and techniques to optimise the success of complex programmes
An understanding of the methods of negotiation to drive consensus in complicated decision making with multiple conflicting priorities
Good understanding of the financial aspects of complex programmes and how to optimise these
Broad experience of the methods and techniques for delivering effective and persuasive presentations at senior level
Possess the appropriate gravitas, intellect and communication skills to persuade and influence senior leaders on the client side and internally
An ability to grasp and apply commercial practices and principles, whilst being an effective leader to drive positive outcomes
Sensitive to political issues and an ability to develop win-win options or protect the NEC position as the need arises
Understand ethical behaviours to ensure that one’s own behaviours and that of others is consistent and aligns with the values of the organisation
Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation
Possess excellent Client facing skills and be an excellent communicator at many levels
Speak, listen and write in a clear and concise manner using appropriate and effective communication tools and techniques
Anticipate, understand, and respond to the needs of internal and external Clients to meet or exceed expectations within the organisational constraints
Establish, build and maintain positive, effective working relationships, both internally and externally, to achieve the goals of the organisation
Possess a positive work ethic, working collaboratively and effectively with others to set goals, resolve problems and make decisions that enhance organisational effectiveness
Be creative and innovative by developing new and unique ways to improve the operations of the organisation and to create new opportunities
Nice to have:
Has worked with UK clients and team (Preferred)
Has working experience of the onshore – offshore model
Has experience of commercial awareness in aspects such as revenue recognition and margin management