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The Programme Manager contributes to the MSX Purpose, Vision and Misson by delivering project success to our clients. With a focus on enhancing our current client partnerships and increasing overall incremental revenue and profitability, the Programme Manager supports innovative new approaches to ensure project KPI’s and key objectives are met.
Job Responsibility:
Deliver project KPI’s and key objectives
Conduct and chair regular KPI performance reviews
Produce and develop analytical reporting
Use reporting to inform improvement opportunities and create and implement improvement plans
Build and develop a clear governance process
Resolve operational issues quickly and efficiently
Ensure the maintenance of MSX Business, Brand, and Safety Standards
Oversee quality control with regards to delivery against client requirements
Review market trends and developments
Work across the MSX organisations to create best in class practice
Drive innovation and pace across all activity development
Deliver ad hoc project work
Manage the launch and actions for tactical campaigns
Work with central teams to define enhanced services
Support project teams with high-profile/high-impact initiatives
Support and lead the launch of programme development initiatives
Maintain and ensure high levels of client satisfaction
Act as the primary interface with the client
Ensure the maintenance of Client Business, Brand, and Safety Standards
Develop market business plans and assignments
Build and clearly present business case details
Work across the Client organisation to create best in class practice
Gain insight into all stakeholder requirements
Manage and develop new initiatives
Support strategic future planning
Lead, develop, and coach teams
Create and deliver annual performance reviews
Ensure quality on-boarding and training of all MSX team members
Requirements:
People/Team management experience
Experience in the preparation of budget, forecast and sales plans (desirable)
Experience of leading teams/projects/clients as a Project Manager
Professional experience in sales, marketing or business development
Proven track record in target achievement
Experience in new programme/project launches and implementation
Experience in process improvement
Experience identifying areas for improvement via data analysis
Project Management qualification (desirable)
Nice to have:
Experience in the preparation of budget, forecast and sales plans