Programme Manager - Resident Access and Comm. Hubs

Slough Borough Council is seeking an experienced and ambitious Programme Manager to lead on the transformation of its traditional face-to-face customer services offer. This role will redesign how residents access in-person support—moving away from a transactional, counter-based model to a modern, needs-led, community-based face-to-face service that better understands and responds to the complexity of residents needs. You will lead the design and delivery of a new in-person access model that replaces existing customer service arrangements with a more proactive, person-centred and outcomes-focused approach. A key element of the role is establishing a network of community hubs, which will act as the primary face-to-face access points, replacing traditional customer service centres.