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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Software Development

Programme Manager - Customer Technology

United Kingdom, London · Job Posted April 23, 2026
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Job Description

We're looking for an experienced Programme Manager to lead the end-to-end delivery of customer-facing and customer-enabling technology workstreams within a large, complex business and technology change programme. This is a senior co-ordination role, acting as the delivery glue across multiple teams and platforms, ensuring plans are aligned, risks are managed and outcomes are delivered at pace.

Job Responsibility

  • Own and manage the integrated programme plan across customer-related technology workstreams
  • Coordinate delivery across digital, app, instore and customer engagement teams
  • Manage complex cross-team and cross-portfolio dependencies
  • Drive strong delivery discipline, including milestones, RAID and critical path management
  • Act as the main escalation point for risks and issues
  • Produce clear programme reporting for senior stakeholders
  • Own budget forecasting and tracking, working closely with Finance and Procurement

Requirements

  • Strong programme management experience in large, complex retail environments
  • Proven ability to manage multiple teams, platforms and third-party suppliers
  • Excellent stakeholder management across business and technology
  • Confident with governance, reporting and financial management
  • Structured, proactive and comfortable operating in ambiguous, fast-moving environments
  • Demonstrable experience managing budgets effectively (min £5m)
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