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We're looking for an experienced Programme Manager to lead the end-to-end delivery of customer-facing and customer-enabling technology workstreams within a large, complex business and technology change programme. This is a senior co-ordination role, acting as the delivery glue across multiple teams and platforms, ensuring plans are aligned, risks are managed and outcomes are delivered at pace.
Job Responsibility:
Own and manage the integrated programme plan across customer-related technology workstreams
Coordinate delivery across digital, app, instore and customer engagement teams
Manage complex cross-team and cross-portfolio dependencies
Drive strong delivery discipline, including milestones, RAID and critical path management
Act as the main escalation point for risks and issues
Produce clear programme reporting for senior stakeholders
Own budget forecasting and tracking, working closely with Finance and Procurement
Requirements:
Strong programme management experience in large, complex retail environments
Proven ability to manage multiple teams, platforms and third-party suppliers
Excellent stakeholder management across business and technology
Confident with governance, reporting and financial management
Structured, proactive and comfortable operating in ambiguous, fast-moving environments