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This role is a maternity cover until September 2026. We’re also open to reduced hours (30 hours per week), with daily coverage required. At tmp, Programme Management Directors play a critical role in enabling great delivery across a portfolio, particularly within account management. This is a key, hands-on role, but it is not a functional leadership position. You’ll work closely with a Managing Partner, senior client leaders, and central operations teams rather than operating in isolation. This role is best suited to someone who has grown from a Senior Project Manager or Programme Director background and is ready to operate at a portfolio level – coaching teams, embedding best practice, and helping client work run smoothly, commercially and operationally. As a Programme Management Director, you’ll inspire confidence, promote delivery best practice, and help raise the standard of client service across your portfolio. You’ll act as a delivery enabler and coach, supporting teams to plan, manage and deliver work effectively while aligning to tmp’s values and global KPIs. You’ll balance strategic thinking with pragmatism, helping teams deliver high-quality work that meets client expectations and commercial goals. You’ll partner with the Portfolio senior leadership on delivery, resourcing and commercial considerations, supported by established processes and central teams.
Job Responsibility:
Act as a best-practice advisor on delivery methodologies, supporting how work is scoped, planned and delivered across the portfolio
Work with Managing Partners, Account Directors and function leads to shape delivery approaches that are scalable and aligned to client needs
Support the planning and execution of centrally led delivery improvements within your portfolio
Support prioritisation discussions where required
Support recruitment and onboarding of Client Services delivery roles within the portfolio
Coach and mentor delivery and account management colleagues to strengthen leadership, commercial awareness and delivery confidence
Champion the delivery craft by supporting capability building, career development and consistent ways of working
Provide clear, constructive feedback to drive quality and continuous improvement
Review high-level data on revenue recovery versus approved quotes, surfacing risks and supporting teams to put mitigation plans in place
Work with project managers and account leaders to scope work effectively, manage margins and identify commercial risks early
Support consistent commercial best practice across the portfolio
Work with workflow and account leadership to support utilisation planning and visibility of capacity
Support delivery planning and operational routines across the portfolio, ensuring consistency across clients and project types
Partner with workflow, resourcing and function leads to help align capacity with forecasted demand and team wellbeing
Act as a portfolio superuser for delivery tools and systems, supporting adoption and best practice
Contribute to internal communications and reporting on delivery health and operational performance
Support teams with research or identifying partners where needed
Contribute to pitches and RFPs by providing input on delivery approach, resourcing and feasibility
Support onboarding of new business to help teams mobilise work smoothly and at pace
Requirements:
Experience in a marketing agency environment (around 5–10 years, with B2B experience)
Strong account and programme management experience, with confidence applying delivery best practice
Hands-on experience using project management tools and supporting teams to work effectively
Credibility in working with senior clients and internal stakeholders
Good commercial awareness and experience supporting larger, complex programs
Confidence using core tools (Word, Excel, PowerPoint, Outlook)
Passionate about delivery excellence and creating strong client experiences
Bring calm, clarity and pragmatism to complex work
Confident working with senior clients and colleagues, comfortable asking tough questions
Motivated by improving how things get done
Bring energy, a solutions-first mindset, and a human approach to collaboration
What we offer:
Generous holiday allowance (Plentiful PTO)
Shutdown between Christmas and New Year
Private healthcare and dental insurance
Group income protection
Salary sacrifice pension scheme
Access to well-being coaching or counselling sessions once a week
Financial health support
Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks
Social committee events
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