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Programme Advisors are responsible for promoting Gisma’s programme portfolio to potential students via phone, e-mail and online meetings, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees, offering international students support through the entire application process.
Job Responsibility:
Providing individually tailored advice to all prospective students, adapting to different communication styles
Consulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with Gisma
Exploring possible career paths for students and assertively matching them with specific Gisma offerings
For international students: advising / making students aware of visa, immigration issues and compliance
Handling student enquiries regarding different programmes and adapting to different communication needs
Proven track record of cultivating meaningful client relationships and delivering tailored solutions
Providing outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose Gisma
Portraying a positive and professional image of Gisma at all times
Account Managing students’ applications from initial enquiry up to payment of tuition fees and registration
Leveraging available technology and keeping all records up to date
Correct and time-efficient management of leads pipeline
Requirements:
Completed commercial/business training and/or university degree in a relevant field
Practical experience in Sales
Experience in project management and industry knowledge in the higher education sector
Very good knowledge of English, written and spoken
Good knowledge of MS Office programs (Word, Excel, PowerPoint, Teams)
Experience with working with CRM systems such as Salesforce
A high degree of initiative, organizational talent and empathy
What we offer:
Opportunity to work with a great team in a dynamic and international culture
A workplace in our modern, centrally located campus in Potsdam
Numerous campus events from the fields of art, culture, business, and science
Opportunity to develop and implement new ideas and concepts