Programme Advisor

Programme Advisors are responsible for promoting BSBI’s programme portfolio to potential students over the phone and via e-mail, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees. You will work with minimal day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. They will require a thorough understanding of relevant systems/processes, BSBI products, or the working environment. Role holders will strive to achieve set targets and organize their own day-to-day work to meet clear objectives. Independence and initiative will be required to react to changing priorities and work circumstances, with the scope to make decisions within clear parameters. This may also include responding to complaints and escalated issues and resolving problems involving other departments. They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvement.