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As Captify continues to grow our programmatic offering to clients, we have built a centralised hub to provide support to our in market teams - UK, EMEA, AUS & International. This hub has traders, programmatic trading execs, as well as our established ad operations team. We are therefore looking for an individual to join this team, who will be working as part of the hub as well as continually liaising with the wider global trading. The hub is seen as an extension of the in-market teams, therefore a service oriented mindset is an absolute must for success - delivering high-quality service, customer satisfaction and ultimately retention. The successful candidate will be focused on the creation of briefed programmatic deals using Captify’s proprietary search intelligence data, enabling our clients to activate against these deals which they run across multiple formats and channels. You will therefore be working with client facing teams including strategy, account management and trading in all markets. You will be responsible for systematic monitoring and analysis of the deals that are created, focusing on ensuring both performance and delivery as well as trending that signifies opportunities for in market teams to drive revenue growth. This is an ideal role for someone with an analytics mindset and is interested in learning about programmatic and ad tech from both the buy and sell side.
Job Responsibility:
Leveraging Captify’s proprietary search intelligence data to create, set up and optimise deals in SSP’s inc. Pubmatic, OpenX and Xandr
Manage and prioritisation internal requests for deal creation, giving best in class service to the markets/clients by ensuring that SLA’s and quality standards are met
Using dashboard tools (Tableau) to identify both positive and negative trends across deals, identifying where in market teams should step in with clients
Identify emerging issues across deals through analysis of SSP delivery data, escalating to the in-market teams for investigation
Working with the in-market trading teams and global BI teams on forecasting of revenue delivery in month across live deals
Support of month end reconciliation, working with Biz Ops teams to drive accuracy and automation
Ongoing review of processes and active optimisation to improve the quality of service to teams
Requirements:
Experience with one or more DSPs (i.e., DV360, Xandr, The Trade Desk) preferable
Experience working with SSPs (e.g. Pubmatic, OpenX, Rubicon) an advantage
Strong organisational skills, attention to detail, diligence and follow-through
Comfortable prioritising multiple deadlines
Microsoft office experience
Experience using Excel for basic data analysis an advantage
Ability to effectively analyse data to make decisions and improve campaign performance
Process orientated with a attention to detail
Able to prioritise and organise their workload, ensuring that SLA’s are continually met
Excellent communication skills are mandatory for this role, working with colleagues across multiple markets