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KERV ai Logo KERV ai · IT - Software Development

Programmatic Manager, Client Success

United States, Austin, Texas 110000.00 - 130000.00 USD / Year · Job Posted May 04, 2026
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Job Description

This role will tackle the challenge of defining and delivering success for clients operating within a self-serve programmatic environment to active KERV enhanced creative offerings, partnering closely with the VP of Client Success to shape and package the offering and establish scalable servicing standards. The position is responsible for driving client growth by evolving campaigns into always-on investments, while strengthening partnerships and unlocking long-term value through proactive optimization and collaboration.

Job Responsibility

  • Partner with the VP of Client Success to define, package, and evolve the self-serve programmatic offering and establish scalable servicing standards
  • Serve as the primary point of contact for programmatic clients, providing strategic guidance and troubleshooting support within a self-serve environment
  • Drive adoption and success of self-serve campaigns by educating clients on best practices, platform capabilities, and optimization strategies
  • Analyze campaign performance data to deliver actionable insights and recommend improvements that maximize client outcomes
  • Grow client accounts by identifying opportunities to expand spend, transition campaigns to always-on strategies, and deepen creative usage
  • Build and maintain strong client relationships to foster long-term partnerships and retention
  • Collaborate cross-functionally with sales and operations teams to improve the client experience and inform product enhancements
  • Develop scalable resources (playbooks, training materials, FAQs) to support client onboarding and ongoing success
  • Monitor industry trends and programmatic best practices to continuously refine client strategies and service models

Requirements

  • 4+ years of experience in programmatic advertising, client success, account management, or a related digital media role
  • Strong understanding of self-serve platforms, programmatic buying, and campaign optimization strategies
  • Hands-on experience working within DSPs and/or SSPs (e.g., The Trade Desk, DV360, Xandr, Magnite), with a solid grasp of platform capabilities and workflows
  • Proven ability to manage and grow client relationships, with a track record of driving retention and revenue expansion
  • Experience working with data and analytics to generate insights and inform strategic recommendations
  • Highly collaborative mindset with experience partnering cross-functionally across sales and operations teams
  • Ability to thrive in a fast-paced, evolving environment and help define processes, offerings, and best practices from the ground up
  • Strong communication and presentation skills, with the ability to translate complex concepts into clear, client-friendly guidance
  • Proactive, solutions-oriented approach with a focus on continuous improvement and client outcomes

What we offer

  • Unlimited PTO
  • Competitive compensation packages
  • Comprehensive health and wellness benefits including modern support services via Bennie
  • Mental Health Support via Samata Health paid 100% by KERV
  • 401K with company match and 100% vesting on day 1
  • Unlimited referral bonuses
  • Flexible working schedules with remote and hybrid opportunities
  • Fitness Reimbursement Program
  • Moments that Matter program
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