Program Support Specialist Job at MMC Group LP (Fort Worth)

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Enterprise Support Specialist, Spanish Speaking

As an Enterprise Specialist on the Product Support team, you’ll have the excitin...

Location

United States , San Francisco; New York

Salary:

43.80 - 63.90 USD / Hour

Figma

Expiration Date

Until further notice

Requirements

3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Job Responsibility

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

Family Child Care Home Visiting Support Specialist

Clarendon is seeking a dependable, motivated individual with exceptional people ...

Location

United States

Salary:

Not provided

Clarendon Early Education Services, Inc.

Expiration Date

Until further notice

Requirements

Minimum of Child Development Accreditation (CDA) or MA Department of Early Education & Care teaching certification in any of the following categories: Infant/Toddler, Preschool or Director I or II
Fluent bi-lingual Spanish/English oral and written skills
Strong organizational and communication skills
Ability to work individually and as a team-player
Computer proficiency in Microsoft Office, Zoom and Teams
Must have a valid driver’s license and a reliable vehicle

Job Responsibility

Conduct monthly business, technical assistance, coaching and mentoring support visits to Family Child Care Educators
Facilitate childcare referrals, enrollment, ongoing family supports and connections to community resources
Provide technical assistance with Family Child Care policy and regulations, curriculum and children’s assessments and progress reporting
Maintain knowledge of current Family Child Care regulations through ongoing staff meetings and trainings
Assist Training Director with professional development and work directly with educators on continuous quality improvement and program planning (some nights and weekends required)
Represent the agency in community outreach activities to build connections that benefit families
All other duties as assigned

What we offer

16 paid holidays
8 sick/personal days
2 weeks of Earned time-off
Health, dental and 401K benefits

Administrative Support Specialist

Corporate Tools in Post Falls, Idaho is looking to add a new member to our Opera...

Location

United States , Post Falls

Salary:

20.00 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

3+ years of administrative or project management experience supporting executive level staff
Strong organizational skills, attention to detail and ability to adapt to changing priorities based on organization needs
Advanced computer skills
Demonstrated ability to multitask and meet consistent deadlines within multiple projects
Ability to maintain confidentiality of sensitive information and a professional attitude
Ability to clearly and effectively communicate with diverse audiences in professional manner
Ability to solve problems and tailor to the adapting needs of the company

Job Responsibility

Create a positive working environment by contributing to a fully functioning office setting through organization, communication, and time management
Handle logistics of meetings and conference calls and coordinate travel when necessary
Conducts research, compiles data and prepares information for consideration and presentation by executive team in support of meetings or work projects
Acts as business partner in assisting department staff members in meeting deliverables on business matters and tracking department relevant data
Coordination of meetings and company events from gathering talking points and creating agendas to scheduling and arranging meals, meeting spaces etc
Support the Human Resources team with our “Work Wherever” program by assisting with the coordination of shipping and receiving company equipment for employees
Maintain company spreadsheets to ensure accurate and up to date reporting

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Open concept office with friendly coworkers
Creative environment where you can make a difference

Fulltime

Support Specialist

At Coefficient, we believe that providing the highest quality support is vital t...

Location

Philippines

Salary:

Not provided

Coefficient

Expiration Date

Until further notice

Requirements

Minimum 4+ years of SaaS customer support experience
Must have an intermediate/advanced level knowledge of Google Sheets or Excel
Customer empathy
Strong written and verbal communication skills
Collaboration
Strategic problem solving
Excellent organization
Optimism
Ability to remain calm under pressure
Desire to learn

Job Responsibility

Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging
Investigate and fulfill all tier 1 & 2 support requests while communicating directly with users and internal stakeholders
Navigate ambiguity in one-off issues to deliver exceptional outcomes
Diagnose problems and propose possible solutions for the short- and long-term
Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends
Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations

Sales Support Specialist

The Sales Support Specialist is an ongoing customer liaison for our managed serv...

Location

United States , Glastonbury

Salary:

Not provided

Kelser

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

Job Responsibility

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans
Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required

What we offer

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee

Fulltime

Sales Support Specialist

Stine Seed Company, a privately held growing national seed company, is looking t...

Location

United States , Dallas Center, Iowa

Salary:

Not provided

Stine Seed Company

Expiration Date

Until further notice

Requirements

Self-motivated, dependable, empathetic and organized individual with good written and verbal communication skills
Committed to working toward shared goals, problem-solving and providing a consistently high level of customer service in a fast-paced, high-volume work environment
Great attitude and a passion for service
Basic keyboard/PC data entry skills required
Knowledge of PC-based applications (such as Microsoft Office) is a plus
Minimum 2 years professional work experience
High school diploma or GED equivalent is required

Job Responsibility

Understand the goals and objectives of the sales division
Provide internal support for a team of outside sales professionals via telephone, email and in person
Serve as the ‘office champion’ for outside sales representatives
Understand the seasonality of the workflow
Assist with processing orders, cancellations and other activities as directed by sales representatives to keep accounts current
Work with Stine’s grower finance program through John Deere Financial
Investigate account issues with a focus on seeking resolution in a timely fashion
Maintenance of account records and files, both electronic and paper
Provide support for the sales & marketing leadership team
Some general phone answering is required

What we offer

competitive pay
health/dental/vision insurance
retirement benefits

Fulltime

On Court Support specialist

As an expert in providing support to children with autism, the On Court Support ...

Location

United States , Los Angeles

Salary:

Not provided

ACEing Autism

Expiration Date

Until further notice

Requirements

Formal education and experience working with children with autism and other developmental disabilities in a professional or adaptive recreation setting
Understanding of basic principles of behavior and ability to communicate them to laymen in a clear and concise manner

Job Responsibility

Teach program volunteers and Program Director(s) on how to best work with, communicate with, and relate to children with autism
Consult on strategies and basic principles of behavior to volunteers
Work directly with, and provide feedback to, Program Directors and volunteers on best practices
Focus on primary goals: Have fun (task analysis to meet them where they’re at so they can be engaged)
Socialization (ideally with other participants, but volunteers too)
Exercise (keep them moving, minimal standing around)

Parttime

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Program Support Specialist

Job Description

Job Responsibility

Requirements

What we offer

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