Program Support Specialist

• Review, examine, and monitor compliance reports to ensure alignment with program requirements
• Track and monitor customer contacts and communications
• Coordinate required customer participation hours and maintain accurate documentation in original case files
• Participate in customer hearings and submit required documentation to appropriate parties
• Provide technical and operational support to workforce staff and customers
• Identify opportunities to improve workforce services and operational processes
• Maintain accurate records and ensure timely completion of assigned tasks
• Perform additional related duties as assigned to support program operations

• Working knowledge of workforce development programs and services
• Proficiency with word processing, spreadsheets, and general computer applications
• Strong attention to detail with the ability to manage documentation and compliance requirements
• Excellent customer service and interpersonal skills
• Strong problem-solving, analytical, and critical thinking skills
• Clear and professional verbal and written communication skills, including formal documentation
• Ability to develop effective strategies and solutions within program guidelines
• Ability to establish and maintain effective working relationships with management, coworkers, Board staff, and the public
• High school diploma or GED required
• One year of relevant experience preferred
• Valid driver's license with proof of insurance and a safe driving record

Bilingual in English and Spanish strongly preferred

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits