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Assessfirst Logo Assessfirst · IT - Administration

Program Support Manager

United States, Grand Prairie · Job Posted March 05, 2026
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Job Description

The position is responsible for supporting the planning, development, and execution of the company's aftermarket support programs and services. This position plans, coordinates, and monitors the financial and technical performance of SEDA aftermarket programs and interacts with internal customers to ensure the success of all assigned programs.

Job Responsibility

  • Represents support and services in program team (IPT) and convey the voice of the program within the support and services teams
  • Ensure the operations and economic performance of the product line through several contracts (P&L accountability) of the assign portfolio
  • Manages all cross-functional activities of the product line
  • Monitor family of products and provide status reports to ensure that negative trends which may impact operation are identified and addressed
  • Works directly with internal customers regarding program status, addressing needs and resolving issues
  • Analyze and arrive at the root cause for program performance issues, recommending problem-solving solutions
  • Work with operations to coordinate priorities as needed
  • Organize, coordinate and direct the management and allocation of spares to support contracts
  • Assists in the preparation of proposals, plans, specifications, and financial conditions of contracts
  • Tracks and monitors labor, material, overhead, and other costs related to programs
  • Identifies and monitors risks and develops risk mitigation strategies
  • Prepares program management reviews (IPT), management progress reports, and presentations
  • Responsible to lead Entry in Service to add new capability, as required
  • Oversee the development of forecasts, and projections related to assigned portfolio
  • Interface with QC and Engineering to ensure compliance with service bulletins as necessary
  • Interface with Program Support across all SEDA and SED entities to coordinate and align on activities and program improvements
  • Define, implement and perpetuate aftermarket strategies throughout the product lifecycle from S0 to S12 (major milestones in S3, S8 and S11)
  • Develop and implement initiatives to improve performance, reliability, and efficiency
  • Ensure customer satisfaction through the product line
  • Other duties and projects as assigned

Requirements

  • Four-year degree, or the equivalent combination of education and experience
  • 5+ years' experience in program or operations management
  • Experience in program management using the principles and tools for measuring project/program success
  • Proficiency with Microsoft Office
  • Strong leadership and management skills
  • Excellent verbal and written communication, interpersonal, and customer service skills
  • Strong working knowledge of avionics and avionic components to include repair schemes and capabilities
  • Ability to read and understand Component Maintenance Manuals and other technical documentation
  • Strong working knowledge of SAP and Microsoft Office
  • Experience working in a cross-functional setting, preferable in a support role
  • Able to develop and maintain effective relationships with internal and external stakeholders
  • Dynamic personality, able to oversee multiple tasks, prioritizing as required
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