Program Support Coordinator Job at EdTech Jobs

Job Description

Join California IT in Education (CITE) as a Program Support Coordinator, where you'll provide administrative and operational support to enhance program efficiency while delivering exceptional customer service. The Coordinator is responsible for providing administrative and operational support to the program(s). This role enhances the efficiency and effectiveness of the program through proactive administrative assistance and high-quality customer service.

Job Responsibility

Delivers customer support to designated Privacy Services LEAs and/or vendors by applying problem-solving skills as directed
Adhere to timelines and processes to ensure compliance with program offerings
Preserves customer confidence and protect operations by keeping information confidential
Provides comprehensive administrative support for the Manager or Director, including managing calendars and schedules, handling event registrations and travel arrangements, expense reporting, and general clerical duties
Executes assigned administrative tasks, including answering calls, preparing correspondence, scheduling meetings, and coordinating travel arrangements
Supports budget management and monitors expenditures
prepares detailed expense reports
Assists in developing and updating technology platforms, databases, project management systems, and training programs
Provides assistance to members and staff with inquiries, issues, concerns, and activities related to program delivery
Prepares and maintains accurate, valid, and complete records and reports
processes forms and documents
researches, compiles, and organizes materials and information using appropriate methods and tools
Contributes to the creation of promotional materials such as presentations, videos, educational content, and training sessions based on program requirements
Collaboration: Proactively engages with an iterative mindset to enhance ideas and achieve organizational results. Cultivates relationships, builds partnerships and shares and learns without boundaries
Service: Focuses on meeting needs and exceeding expectations for those served inside and outside the organization
Respect: Embraces others for their true, authentic selves
nurtures and promotes an environment that values diversity of thought, input, experience, and expertise. Demonstrates respect, honesty, and professionalism at all times
Policy & Practice: Reads and demonstrates an understanding and adherence to CITE values, policies, and practices

Requirements

Excellent organizational and management practices and procedures
Effective time and project management techniques
English usage, spelling, grammar and punctuation
Advanced proficiency in Microsoft Office Suite (Word, Excel) and Google (Docs, Sheets)
Understanding of and an ability to apply record keeping principles and procedures
Research skills sufficient to collect, organize, and report data in both narrative and statistical formats
Record keeping principles and procedures
Modern office practices, methods, and computer equipment and applications related to the work
Ability to establish and maintain effective working relationships and work as a team with staff, association members, and the general public
Ability to communicate effectively, both orally and in writing
Ability to maintain confidentiality of sensitive information
Ability to interpret and apply program policies and procedures
Ability to compile detailed information, maintain extensive records, and prepare reports in an organized and timely fashion
Ability to learn and apply new software
Ability to provide excellent customer service
Ability to multi-task and work within time-sensitive deadlines
Ability to work independently and set priorities
Minimum of four years of progressively responsible administrative support work including experience with accounts payable operations
Associate degree in business administration or related field, or equivalent experience
Valid California driver’s license

Nice to have

Bachelor’s degree
Candidates with intermediate to advanced administrative work experience will also be considered in lieu of a college or university-level education

What we offer

Remote position (California residents only)
Flexible work schedule
Casual and supportive workplace atmosphere
401(k) contribution
Health, dental, vision, disability, FSA, and life insurance
Generous sick and vacation leave

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Program Support Coordinator

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Job Responsibility

Requirements

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