Program Support Coordinator, LHH

LHH

Location:
Canada, Vancouver

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences.

Job Responsibility:

Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant’s life cycle
Coordinate and manage participant activations/launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience
License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate
Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues
Manage access to external partner platforms (Masterclass, Headspace)
Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance
Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms

Requirements:

At least 1 year of experience in application support, implementation, or a related role, with a solid understanding of data management and the importance of data integrity
Exceptional attention to detail and a commitment to delivering high-quality work, ensuring accuracy in maintaining records
Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment, while being self-motivated and professional
A customer-centric mindset, supported by excellent written and verbal communication skills, enabling effective collaboration across teams
Fluency in English
additional languages are a plus
Familiarity with cloud-based systems is an asset

Nice to have:

Familiarity with cloud-based systems
additional languages

What we offer:

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Health Insurance
Registered Retirement Saving Plan
Health and fitness reimbursement plan
Supplementary heath plan

Additional Information:

Job Posted:
April 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Program Support Coordinator

LHH

Location:Canada, Vancouver

Category:IT - Administration

Contract Type:Employment contract