Program Support Analyst

• Negotiates, implements, and oversees contract agreements, including contract budget transactions, and interfaces with contracted community-based organizations and other City agencies
• Conducts specific, comprehensive analyses, such as conducting surveys and performing research and statistical analyses, of a wide range of policies involving organization, procedures, and services to families and children
• Reviews, interprets, and implements best practices, policies, and procedures related to service provision, contracts, and budget
• Participates in on-going workgroups and committees, both internally and externally
• Develops written reports and presentations using qualitative and quantitative data to share program outcomes with the FCS staff and other City agencies
• Participates in a variety of complex and detailed programmatic responsibilities involving problem solving
• Directs, oversees, and participates in the development of the assigned work plan, work activities, projects, and programs
• Monitors workflow and reviews and evaluates work products, methods and procedures for the FCS Division
• Reviews and analyzes quarterly data to assess contract compliance and communicates service outcomes to program staff and management
• Researches and assists with development of expenditure information, outcomes, and other data supporting budget recommendations, in collaboration with program, contract, and fiscal staff
• Provides technical and administrative assistance to the assigned management staff
• Acts as representative of the assigned division for internal and external meetings, committees, and commissions
• Perform other duties as assigned and approved by the FCS Program Director

• A baccalaureate degree from an accredited college or university
• Three (3) years of professional experience as a social service case manager of which two (2) years are in the field of child welfare or in the provision of child welfare-related services
• Experience includes responsibilities for functions such as policy evaluation and management, program development and administration, case review and contract administration
• Positions may require possession of a valid California Driver’s License

Possession of a master’s degree in social work, business administration, public administration or related field

• Anticipated Cost of Living Adjustments (COLAs) are as follows: June 30, 2026 - 2%
• January 2, 2027 - 2%
• June 30, 2027 - 2.5%