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One Call Logo One Call · Customer Service

Program Specialist

United States 19.04 - 28.56 USD / Hour · Job Posted June 10, 2026
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Job Description

Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Job Responsibility

  • Responsible for making outreach to customers, generating referrals and revenue from leads, providing current and prospective customers with information about One Call products and services, and developing new business relationships while maintaining and servicing current customers
  • Responsible for day-to-day operations of assigned programs(s)
  • Targets Adjusters and Nurse Case Managers within the worker’s compensation industry via telephonic and/or electronic communication
  • Manages and calls on new/existing leads from various sources to generate referrals/revenue
  • Obtains orders and documentation from physicians, hospitals, and surgery centers
  • Utilizes OCCM Systems and Salesforce to achieve desired results
  • Collaborates with product and operations teams for successful referral conversions
  • Engages the Sales Team when applicable to assist in referral conversions
  • Exercises limited decision-making authority within established parameters
  • Works through customer service issues with our customers, providers and vendors as they occur
  • Provides excellent customer service
  • Executes cross capture of products to maximize revenue opportunities across product lines
  • Understands business workflows and products
  • Protects organization’s value by keeping information confidential
  • Provides support and feedback regarding program workflows and enhancements
  • Performs other tasks as assigned by management

Requirements

  • Bachelor’s degree (B.A. or B.S.) or 2 to 5 years of related experience and/or training
  • or an equivalent combination of education and experience
  • If working with federal government contract clients, a colleague is required to receive federal government clearance for handling sensitive information
  • Colleague is also required to receive annual security awareness training
  • Must be proficient in Microsoft Office software including Word, Excel, and Outlook
  • Must be proficient with navigating in Internet Explorer and Chrome
  • Strong organizational, time management and follow-up skills are required for this role
  • Must be a problem solver using critical thinking skills
  • Outstanding written and verbal communication skills
  • Must have the ability to work both independently and in a team environment
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to read, analyze, and interpret general business procedures, or governmental regulations
  • Ability to deal with problems involving several variables in standardized situations
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
  • Ability to work both independently and in a team environment
  • Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together

What we offer

  • Remote Work
  • We are a remote-first company, and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • company-paid life insurance and short and long-term disability coverage
  • Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships
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