Program Specialist

The U4B CommOps Self-Serve team oversees the experience of customers onboarding through U4B’s Self-Serve channel. Because these customers do not have dedicated Sales support, Support is the primary driver of their success. To engage them effectively, we manage a multi-workstream operation that proactively mitigates friction points across the lifecycle to drive business impact. As a Program Specialist, you will bridge the gap between customer support and business objectives to drive the success of these initiatives. Many of these projects are currently in the incubation phase; we are looking for a talent who can spot opportunities, drive quick improvements, and scale them to global operations. You will play a vital role in overseeing our BPO operation, ensuring that critical programs—from Proactive Onboarding to AI Autonomous Selling—are executed with the craftsmanship and consistency required for global success. This is an opportunity to directly influence U4B’s growth goals by optimizing support operations and coordinating resolutions across multiple global regions.