Program Specialist - Groceries (LATAM)

The Community Operations organization at Uber delivers world-class support to riders, drivers, merchants, eaters, and couriers globally. Within this organization, the Retail Merchants team plays a critical role in enabling merchant success across the platform in LATAM. As a Program Specialist, you will act as the bridge between Support Operations and Business Strategy, ensuring that merchant support programs are not only executed efficiently, but also designed to drive measurable business impact. You will oversee key operational programs — from Onboarding to Reactive Support — ensuring excellence in BPO execution, consistency across markets, and alignment with regional operational goals. This role offers a unique opportunity to directly influence Retail Merchants’ experience and performance by optimizing support processes, driving standardization, and leading cross-functional coordination across LATAM.