CrawlJobs Logo

Program Specialist - Groceries (LATAM)

uber.com Logo

Uber

Location Icon

Location:
Mexico , Mexico City

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Community Operations organization at Uber delivers world-class support to riders, drivers, merchants, eaters, and couriers globally. Within this organization, the Retail Merchants team plays a critical role in enabling merchant success across the platform in LATAM. As a Program Specialist, you will act as the bridge between Support Operations and Business Strategy, ensuring that merchant support programs are not only executed efficiently, but also designed to drive measurable business impact. You will oversee key operational programs — from Onboarding to Reactive Support — ensuring excellence in BPO execution, consistency across markets, and alignment with regional operational goals. This role offers a unique opportunity to directly influence Retail Merchants’ experience and performance by optimizing support processes, driving standardization, and leading cross-functional coordination across LATAM.

Job Responsibility:

  • Support in End-to-End Program Execution: Support the team lead implement high-visibility, cross-functional initiatives that improve merchant support performance and scalability, including deep-dives into merchant experience flows to identify and close operational gaps
  • Standardize & Optimize Processes: Act as the go-to expert for merchant workflows (catalog, onboarding, and general experience), proactively testing experience flows and automations, identifying friction points, and implementing scalable solutions to improve quality, CSAT, and operational KPIs
  • Own BPO Program Governance: Ensure operational excellence across BPO and COE teams by staying close to day-to-day execution, monitoring adherence to standards, and quickly identifying and resolving bugs or experience breakdowns impacting merchants
  • Translate Data into Action: Monitor program health through reporting and dashboards, conduct deep-dives into merchant support performance, and provide structured insights and recommendations to regional leadership
  • Lead Cross-Functional Coordination: Partner with Product, Content, L&D, Vendor Management, and Regional CommOps to successfully launch initiatives, refine experience design, and ensure alignment across markets in LATAM
  • Ensure Operational Readiness for Change: Review PRDs, assess impact to CommOps, and drive readiness plans for product launches or process changes affecting the merchant experience

Requirements:

  • Operational Execution: organizational skills with a 'finisher' mindset
  • ability to manage multiple workstreams simultaneously and execute tasks with high attention to detail
  • Problem Solving: Ability to navigate ambiguous problems and propose clear, actionable paths where processes are not yet fully defined
  • Customer Centricity: A mindset that prioritizes the customer experience, ensuring that support treatments are designed to drive customer success
  • Data Literacy: Data-driven approach with the ability to maintain, update, and interpret dashboards using Google Sheets/Excel to track program health
  • Communication & Collaboration: 100% fluency in English. Ability to work effectively with partners cross functionally

Nice to have:

  • Experience: 2+ years of professional experience in operations, project management, or customer support
  • Strategic Stakeholder Management: Strong interpersonal skills with the ability to communicate and influence people at all levels and across broad job functions (Ops, VM, WFM)
  • Advanced Analytical Skills: Experience with data reporting and analytics tools beyond spreadsheets
  • Presentation Skills: Excellent deck creation and presentation skills
  • able to translate operational updates into compelling narratives for leadership

Additional Information:

Job Posted:
March 19, 2026

Work Type:
On-site work
Icon
Uber - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Program Specialist - Groceries (LATAM)

New

Senior Product Security Test Engineer

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
United States , Seattle
Salary
Salary:
192950.00 - 261050.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
May 21, 2026
Flip Icon
Requirements
Requirements
  • This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship
  • This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only
  • Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
  • 5+ years of experience working across Integrated Product Teams (IPTs), organizations, programs and/or functions
  • 5+ years of experience in a leadership position (e.g., project leadership, team leadership, program leadership)
  • 5+ years of experience with test events including: planning, coordinating and executing cyber events (e.g., test, risk assessments, incident response)
  • 5+ years of experience with incident response, vulnerability assessments and/or penetration tests
Job Responsibility
Job Responsibility
  • Lead the planning and development of cyber test events for avionics systems
  • Leverage software and/or systems engineering experience to build new testing tools
  • Collaborate with cross-functional teams to ensure alignment on testing objectives and requirements
  • Develop and maintain test documentation, including test plans, procedures, and reports
  • Analyze test results and provide recommendations for product improvements and risk mitigation
  • Design and drive the development of new tactics, techniques and procedures
  • Develop and mature enterprise cyber T&E best practices and solutions
  • Participate in enterprise-wide security assessments to include risk, vulnerability and penetration tests
  • Support incident response activities
  • Mentor and guide product security engineers in domain of expertise
What we offer
What we offer
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • programs that provide for both paid and unpaid time away from work
  • generous company match to your 401(k)
  • industry-leading tuition assistance program pays your institution directly
  • fertility, adoption, and surrogacy benefits
  • up to $10,000 gift match when you support your favorite nonprofit organizations
  • Fulltime
!
Read More
Arrow Right
New

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , La Mirada
Salary
Salary:
19.26 - 28.81 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 27, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Parttime
Read More
Arrow Right
New

Operator III - Molding

This is where your work makes a difference. At Baxter, we believe every person—r...
Location
Location
United States , Cleveland
Salary
Salary:
16.37 USD / Hour
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Mechanical ability, and technical experience and education
  • Competence to read, write, use a calculator and operate maintenance tools
  • Prior machine operating experience & the ability to troubleshoot minor mechanical and electrical issues
  • Preferred Forklift experience a plus
  • Capability to comprehend and interpret electronic documents and specifications
  • Computer proficient
  • Your ability to be cross train in other departments
  • Ability to read and understand specifications and procedures
  • Able to complete documentation legibly
Job Responsibility
Job Responsibility
  • Start up and readiness of machines and support equipment prior to production
  • Monitoring equipment & clean and set-up sub assembly and tray cleaning equipment
  • Mixing solvents
  • Using your Forklift license to maneuver items throughout the department in a safe efficient manner
  • Using your mechanical skills to troubleshoot machines such as changing out dies and other mechanical & electrical parts
  • Complete production release documentation associated with the operation legibly
What we offer
What we offer
  • Medical, Dental and Vision coverage
  • 160 hours of Paid Time Off and Paid Holidays
  • 401K match
  • Employee Stock Purchase Program
  • Paid Parental Leave
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right
New

Industrial Engineering Senior Manager

In this role, you will have the opportunity to directly lead a Industrial Engine...
Location
Location
United States , Everett
Salary
Salary:
159800.00 - 216200.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or higher
  • 3+ years of experience driving and implementing continuous improvement in a production facing role
  • 1+ years of experience in Industrial Engineering or equivalent area
  • 1+ years of experience in a management position with direct reports
Job Responsibility
Job Responsibility
  • Manages employees and first-level managers applying industrial engineering techniques and concepts to optimize production system design and operational efficiency
  • Develops and executes integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives
  • Acquires resources for department activities, provides technical management of suppliers and leads process improvements
  • Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports
  • Provides oversight and approval of technical approaches, products and processes
  • Manages, develops and motivates employees and first-level managers
What we offer
What we offer
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • generous company match to 401(k)
  • industry-leading tuition assistance program
  • fertility, adoption, and surrogacy benefits
  • up to $10,000 gift match
  • Fulltime
Read More
Arrow Right
New

Barista

Our wonderful Coffi Lab Baristas are central to the creation of the exceptional ...
Location
Location
United Kingdom , Whitchurch
Salary
Salary:
12.75 GBP / Hour
coffilab.co.uk Logo
Coffi Lab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be dependable
  • Be clear
  • Be organised
  • Be steady
  • Be friendly
  • Experience within a high-volume retail, hospitality or restaurant environment is desirable but not essential
  • Previous coffee experience is also desirable, however full training and support will be provided
Job Responsibility
Job Responsibility
  • Delighting every customer with our magnificent Coffi Lab customer service
  • Crafting consistently beautiful coffee with basic latte art (following recipe and presentation standards and understanding all milks served)
  • Helping your team to keep the store spotless - ensuring that it is a nice place to both work in and visit
  • The stores can be busy and so you will need to multitask and follow processes in order to maintain both speed of service and quality of product
  • Parttime
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Austin
Salary
Salary:
16.00 - 23.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 24, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
!
Read More
Arrow Right
New

Production Technician I - Extrusion

This is where my hands make life-sustaining products. You are driven by the know...
Location
Location
United States , Marion
Salary
Salary:
44000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED and must be at least 18 years of age
  • CRC (Career Readiness Certification) Silver level
  • Possess or be able to obtain Worksaver Operator Certification
  • Production Technician or manufacturing experience with duties including preventative maintenance, machine troubleshooting, etc.
  • Basic English written and oral communication skills adequate to communicate with other team members
  • Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings
  • Ability to perform basic mathematics
  • Proficient in how to use measurement tools as well as basic hand tools
  • Basic computer skills required
  • Physical Requirements: frequent grasping, pushing/pulling and reaching with hands and arms
Job Responsibility
Job Responsibility
  • Acquire and transport extruder blend using a PIT (Powered Industrial Truck)
  • Supply, operate, clean and maintain the Tubing Cutter and Extruder ensuring the correct blend is used and the manufacturing specifications are attained
  • Roll produced tubing onto reels and place and secure on mobile rack for storage
  • Transport enclosed mobile rack to staging area
  • Calibrate, adjust and operate various product monitoring machines as necessary
  • Clean and maintain vacuum filters, breaker plates, extruder pin, screen plates and related equipment
  • Perform routine and preventative maintenance such as adjustments, replacement of machine parts, cleaning and lubrication while supporting Total Productive Maintenance (TPM)
  • Perform scheduled quality checks (using various types of machinery and hand held measurement devices), disposition product, identify any deviations that may occur and take the appropriate action to include stopping production on the machine if necessary
  • Navigate the computerized Production Operating Management System (POMS) to access, manage and document batch information throughout the production process
  • Notify the supervisor and take appropriate action if any safety, quality, mechanical or discrepancy issues occur
What we offer
What we offer
  • Shift flexibility to trade shifts and leverage overtime opportunities
  • Medical, Dental and Vision coverage
  • 160 hours of Paid Time Off and Paid Holidays
  • 401K match
  • Employee Stock Purchase Program
  • Paid Parental Leave
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right
New

Software Certification Engineer

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
United States , Seattle; Everett
Salary
Salary:
101150.00 - 213900.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
June 01, 2026
Flip Icon
Requirements
Requirements
  • U.S. Person as defined by 22 C.F.R. §120.62
  • Bachelors Degree
  • 2+ years of experience in Software Engineering
  • 2+ years of experience with software development using either Java, C++, or Python
  • 1+ years of experience applying or working within guidelines of RTCA DO-178 (B/C) standard
Job Responsibility
Job Responsibility
  • Develop/review software lifecycle data following DO-178B/C (including supplements e.g. DO-331, DO-332 and DO-333) and tool qualification following DO-330
  • Collaborate effectively with cross-functional teams including system engineering, supplier, hardware, quality, and certification authorities to ensure compliance and resolve issues
  • Partner with appropriate stakeholders/suppliers to inform system definition and translate system-level requirements into software requirements and models that meet customer, operational needs, performance requirements and have clear traceability to design, code and test artifacts
  • Perform software project management and software supplier management functions
  • Serve as a subject matter expert for software domains, system-specific issues, processes and regulations
  • Develop/review documents and maintains architectures, requirements, algorithms, interfaces and designs for software systems
  • Develop/review software verification plans, test procedures and test environments, executing the test procedures and documenting test results to ensure software system requirements are met
  • Develop, select, tailor and deploy software processes, tools and metrics
  • Execute and document software research and development projects
  • Track and evaluate software team and supplier performance to ensure product and process conformance to project plans and industry standards. Works under general direction
What we offer
What we offer
  • competitive base pay and variable compensation
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • potential signing bonus
  • 401(k) with generous company match
  • tuition assistance program
  • Fulltime
Read More
Arrow Right